Stop Wasting Time in Gmail and Get FreshDesk
May 11, 2019
Stop Wasting Time in Gmail and Get FreshDesk
Score 7 out of 10
Vetted Review
Verified User
Software Version
Garden
Overall Satisfaction with Freshdesk
Simply put, we use FreshDesk because typical email platforms don't get the job done well. When working with hundreds of customers, to get their feedback or resolve an issue, organization of those emails becomes a priority. Setting up some folders in GSuite isn't the best way to get it done. FreshDesk offers canned responses, filters, and categories to organize email inquiries. My favorite part is being able to open an email from a user and see if they have emailed us in the past. It helps to read a little history to better address the current request.
- Canned Responses. Ready-to-go emails that will serve you better than copy/paste.
- Organizing emails by priority and topic. I can see what I need to respond to quickly or not.
- Email due dates. Encouragement to make sure you are replying to users within a reasonable amount of time.
- Nudge reminders would be nice. Sometimes because of the filters set, emails can get lost.
- Better U/I to know what profile/filters are able to be made.
500 to 1,000 per week