Item: Front
Rating: 10
Author: Cassandra Kelly

Overall Satisfaction with Front

Use Cases and Deployment Scope

We use Front on our Client Success Team to increase efficiency and collaboration. From onboarding to challenging client questions the team is able to communicate in the platform instead of sending drafts back and forth which can increase the likelihood of human error. This has taken our team efficiency to the next level. We also use the analytics to ensure our clients are being responded to in 2 hours and see our high volume times for emails.

Pros and Cons

Pros

Team Collaboration
Analytics
Templates
Shared Inboxes

Cons

Out of Office Rules
Customer Support Availability
Pricing

Return on Investment

Efficiency has gone up
Client response time is tracked under 2 hours and up to par with our guarantees
Quick assignments of inboxes increase productivity

Usability

It can seem intimidating at first but is quick to adapt to. I assign all our new hires the Front Academy course for beginners to help them become more comfortable faster.

Key Insights

Do you think Front delivers good value for the price?

Yes

Are you happy with Front's feature set?

Yes

Did Front live up to sales and marketing promises?

Yes

Did implementation of Front go as expected?

Yes

Would you buy Front again?

Yes

Likelihood to Recommend

Our team organization, collaboration and the visual appeal of Front makes it a no brainer for me. I use Gmail for my personal side and it feels to unorganized compared to using Front daily for work.

Front Feature Ratings

Comments

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Could not imagine working without Front