Overall Satisfaction with FrontSpin
It is being used by an Inside Sales Team, to be more productive (increase number of calls), create call blocks, and increasing the ease of coaching (recorded calls) and ultimately to increase revenue.
- Recording of calls and attaching to SFDC records
- Campaign lists
- Cost
- Many competitors had functionality that FrontSpin is building over time
- We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin
- Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%
Based purely on cost - the other two were more robust and did more, but we had a limited budget and FrontSpin more than covered our needs.