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Great product for small startup companies...not large coorporations
November 24, 2020

Great product for small startup companies...not large coorporations

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Corporate and Enterprise

Overall Satisfaction with Fusebill

We are currently using Fusebill across 2 companies within our organization. One company is using it to track miscellaneous add-on subscriptions and the other is tracking the main subscriptions and sales that run the entire business. For the second company, we are using it to track our main revenue source along with all the other miscellaneous services we provide.
  • API connectivity
  • Visibility
  • Configurability
  • Customer Service
  • Support
  • Custom Reporting
  • Customizations
  • Made the managing of subscriptions easier
  • Gave us more transparency into our businesses
It works great for the simple scenarios and gives you configurability options to make it fit your business, but doesn't handle the complicated scenarios.
This is pretty non-existent. After we came on we had a dedicated person for a few months and then never heard from them again. Support requests seem to be forgotten about and we rarely got answers to the questions we were needing.

Do you think Fusebill delivers good value for the price?

No

Are you happy with Fusebill's feature set?

No

Did Fusebill live up to sales and marketing promises?

No

Did implementation of Fusebill go as expected?

Yes

Would you buy Fusebill again?

No

Fusebill is great for a simple business that doesn't have a lot of moving pieces to their subscriptions. One of our two companies that uses Fusebill it is perfect for it because it is small and straightforward. The second you get into complicated scenarios for billing, subscriptions or detailed accounting reports, [and] Fusebill no longer serves those needs.