Gainsight Positive Experience
October 22, 2015

Gainsight Positive Experience

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Gainsight helps us to have an overview of our customers' lifecycle and health. We can see their activities and product adoption at a glance in one place.

Pros

  • Great implementation process
  • Good support
  • User friendly

Cons

  • Sponsor tracking could be more accurate
  • More notification possibilities
  • Increased employee efficiency
  • Proactive customer service
6 to 10 people

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
9.1
NPS surveys
10
Sponsor tracking
8
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
8
Customer segmentation
8
9.3
Customer health trends
9
Engagement analytics
9
Revenue forecasting
9
Dashboards
10
6.0
Role-based user permissions
6
9.0
API
8
Integration with Salesforce.com
10

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