How Gainsight Helped Me Ramp!
May 12, 2016
How Gainsight Helped Me Ramp!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight gives everyone visibility into customer health at any time. We're able to easily apply playbooks for recurring processes to always stay on track and be able to guide our customers throughout their lifecycle with clear next steps.
- Scorecards are a great way to assess the health of any given customer at any time.
- Success plans allow for CSMs to pick up accounts when being handed-off easily.
- Co-Pilot makes keeping up with customers automated and frees up CSMs' time throughout the day.
- Looking forward to being able to edit Event types after creating CTAs.
- Increased employee efficiency
- Visibility into accounts
6 to 10 people