Gainsight is a really useful customer management tool
November 30, 2018
Gainsight is a really useful customer management tool
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is the primary tool of our customer success organisation. We sync it with various systems to pull important data points into one place. Our leadership team has a snapshot of what's going on with a given customer at any moment, through having access to features such as the health score and timeline.
- Integration with Salesforce.
- Mass communications made and tracked with ease.
- Flexible Health Scores!
- Timeline is great, but quite silo'd.
- Would love to see a widget that allowed timeline/notes to be taken outside of the platform. Gainsight Sally for Slack is useful but it's a tool many sign-out of in a meeting environment.
Execs at our business typically use the Summary and Timeline features - it's very important and one of the reasons we invest in the technology.
Salesforce is connected, which is imperative.