[...]'s Review
May 30, 2025

[...]'s Review

Tori Sifantonakis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, We use Gainsight for our teamed CS model. Primarily success plans to work together as a team and understand the latest customer sentiment. We also use the CTA's to assign customer engagements and work on objectives for customer outcomes.

Pros

  • Timeline Entry Summaries
  • Shared Responsibility via Objectives/CTA's
  • Documentation

Cons

  • UI/UX - Not expanding when selecting calendar dates.
  • UI/UX - Not saving text in fields automatically
  • We have been able to effectively work together in a teamed model and share information cross-functionality
It's easy to use!

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

It is well suited for teamed model approaches as well as high touch customer approaches.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
Not Rated
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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