Gainsight Customer Communities review
June 01, 2025

Gainsight Customer Communities review

Nina Zhou | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight Customer Communities

We use the Gainsight Customer Communities product to deflect support cases, create customer advocates, and increase retention. We want customers to feel empowered to solve their problems and connect with their peers.

Pros

  • Good way to personalize the UI
  • Easy to moderate
  • Good integrations

Cons

  • Wish I could post an article between modules without having to post several times
  • More menu options
  • Filters in Groups
  • Increase retention by 76%
  • Decrease support cases by 20%
  • Influenced 2 million in revenue
It’s really intuitive to use with minimal bugs. I wish there were more options to clone articles.

Do you think Gainsight Customer Communities delivers good value for the price?

Yes

Are you happy with Gainsight Customer Communities's feature set?

Yes

Did Gainsight Customer Communities live up to sales and marketing promises?

Yes

Did implementation of Gainsight Customer Communities go as expected?

Yes

Would you buy Gainsight Customer Communities again?

Yes

It’s a great product out of the box but wish there was more support when we need to personalize.

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