RingCentral Meetings

RingCentral Meetings

About TrustRadius Scoring
Score 7.3 out of 100
RingCentral Meetings

Overview

Recent Reviews

Solid Option for Online Meetings

7
June 01, 2021
We use RingCentral Meetings for some meetings with consultants, primarily by the development team in the IT department. It is the standard …
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Go with the verb people know - Zoom

4
April 23, 2021
We migrated to RingCentral 11 months ago. The phone system part is great. When we first started using RingCentral they used a white label …
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RingCentral...taking the lead!

9
January 29, 2021
RingCentral Meetings is used by Carousel as way to communicate peer to peer and to clients for video based meetings, messaging and …

Reviewer Sentiment

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Negative ()
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Awards

TrustRadius Award Top Rated 2021

Popular Features

View all 17 features

Desktop sharing (18)

9.0
90%

High quality video (18)

8.8
88%

High quality audio (18)

8.7
87%

Meeting initiation (18)

7.7
77%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Meetings

$19.99

Cloud
Per Month Per User

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Performance & Compatibility of Online Events Software

8.4
84%

Screen Sharing

8.5
85%

Online Meetings / Events

7.7
77%

Online Events Collaboration

8.7
87%

Online Events Security

8.7
87%

Product Details

What is RingCentral Meetings?

RingCentral Meetings is an HD video conferencing and screen sharing solution that lets the user host unlimited video conference calls and share content while meeting and collaborating with anyone, any time, on any device. RingCentral Meetings helps boost business efficiency and customer engagement without costly and time-consuming travel.

RingCentral Meetings Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Comparisons

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Frequently Asked Questions

What is RingCentral Meetings?

RingCentral Meetings is an HD video conferencing and screen sharing solution that lets the user host unlimited video conference calls and share content while meeting and collaborating with anyone, any time, on any device. RingCentral Meetings helps boost business efficiency and customer engagement without costly and time-consuming travel.

What is RingCentral Meetings's best feature?

Reviewers rate Desktop sharing and Confidential attendee list highest, with a score of 9.

Who uses RingCentral Meetings?

The most common users of RingCentral Meetings are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (56)

Ratings

Reviews

(1-18 of 18)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
RingCentral is used in our company to arrange virtual meetings on short notice and It has facilitated us that I can communicate with my team from almost anywhere without any difficulty. My team and I have never faced an unfortunate situation in which our meetings stop working and it is not less than a blessing.
  • The quality of audio and video it provides is high definition.
  • It doesn’t require any strong connection to work.
  • The screen sharing feature is highly facilitating as I can share files, documents, or any presentation with my team
  • It has absurd pricing and there should be a decline in price.
  • It supports only a limited number of participants.
RingCentral is a good option as it has facilitated us and eased us as we don’t always have to be in the office to communicate with my team as This tool provides the real meeting like experience in virtual meetings and with its features like recording and screen sharing, we can make our sessions even more attractive and convenient.
RingCentral is a great tool for everyone interested in making animations. The thing that appealed to us most about it is that it is very simple to use and works with much perfection. Like lip-synchronization goes so well with the character as soon as we add voice-over in it. Also, we can add characters and scenes without any hardship. We highly recommend this software.
Score 6 out of 10
Vetted Review
Verified User
Review Source
RingCentral Meetings is being used through the whole company as a per request bases. It's an alternative tool like Google Hangout, Microsoft team, or Zoom. It's an alternative tool for the flexibility of support, sales, and communications through our teams, users, end-users, and customers of course. It's been more of an optional tool then our main one.
  • It looks similar
  • Follows what works
  • integrates well with it's phone call feature
  • Bandwidth sensitive
  • Updates interfere with meetings
  • Can slow down machine
It would be a good alternative tool. Unfortunately not the main tool yet. It's a bit buggy compared to the other competition as GoToMeeting and/or Zoom. The looks like Zoom to a degree, but not quite the same. The virtual backgrounds as failed me before. Best to have a green screen behind you as a backup. Even with a power computer it still can drop on you.
When it comes to the support side of RingCentral Meetings, they are top notch, been doing this with their phone system for a long time. Nothing bad to say or mention about that. Only thing the time it takes to get support sometimes can be a little frustrating. However, they always have the right/helpful answer for you.
Shahab Razak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The company standard is Microsoft Teams however we use RingCentral Meetings for customers that we can't connect to while using MS Teams. RingCentral Meetings is used for customer meetings, technical troubleshooting, education and other uses including inter-departmental training sessions and meetings. Departments that actively use RingCentral Meetings are at least Product Management, Sales, IT, and others.
  • manages background noise
  • live background filters
  • works with low bandwidth
  • intuitive interface
  • creating and using groups are confusing in the beginning
  • guests activation is confusing
  • setting up meetings are cumbersome and confusing
RingCentral Meetings is well suited for small teams and short contact lists. Its compatibility with MAC, Chromebooks, IOS and Android devices are smooth and you can easily conduct a meeting with participants on all these platforms. Their background choices are good and you can easily customize your background. The live background feature was refreshing.
I was contacted by RingCentral Meetings's marketing executive so that they could understand how I use the product, demonstrate features that I was not aware of and to offer me support for their product. This was unsolicited and I appreciated the fact that RingCentral Meetings wants to understand their customers and improve their RingCentral Meetings user experience.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use RingCentral Meetings for some meetings with consultants, primarily by the development team in the IT department. It is the standard platform for our particular consultants, and rather than creating accounts for them on our locally-used platform, it was decided for us to use their platform for meetings.
This allows us to meet with outside groups without having to worry about managing temporary accounts and/or permissions in our local platform.
  • Cross-platform
  • Good performance for both video and audio
  • Easy to use interface
  • Meeting links always link to RingCentral's website, prompting for a download of the app even though the app is already installed. This may be a Mac-specific issue, as I can't speak to how it behaves in Windows
If all you need is a simple to use meeting platform, RingCentral Meetings may suit your needs. Where it appears to be weakest is integration with other relevant platforms such as Exchange or JIRA/Confluence.
Neutral on this, as I have not needed to contact support regarding any issues.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We utilize RingCentral for our phone and ACD platform, and RingCentral Meetings is used across the organization for many types of meetings. It integrates with the accounts/systems we already have set up for our users in RingCentral and allows all users to participate in phone, video, or screenshare meetings.
  • Familiarity - it's Zoom with a different wrapping.
  • Integration with phone system.
  • Built-in ability to dial in from a phone.
  • RingCentral as a platform has some branding issues/marketing confusion between Meetings, Phone, Nice, InContact back-end, etc.
  • Meeting invites have a lot of numbers which can be used, but it becomes noise.
  • RingCentral Meetings is a Video Conference platform on top of a Phone/VoIP system, so it's unclear to users when to use Conference calls, phone calls, or Meetings.
If you're in a company [that] is heavily invested in Nice/InContact/RingCentral already, this is an easy addition for video conferencing. It's Zoom in a RingCentral wrapping, so it should be familiar to most users who were on a computer in 2020.

RingCentral has the ability for text/chat, ACD systems, Meetings, etc. so it's very full-featured, but for a company utilizing Office 365, Teams is a better option for most of these things. What RingCentral Meetings does better than Teams is that it has call-in options built in, whereas you have to add these to Teams via Office 365 administration.
I have not interacted with RingCentral Meetings support. I have interacted with the RingCentral backend and the admin console seems very robust. That is more of a commentary on RingCentral as a VoIP platform and less the Meetings portion of the suite. I don't know how to rank this since I haven't interacted with support.
Mike Narumiya | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Company wide usage for all forms of meetings, presentations, etc. Needed an easy way to meet for online calls, with our without video sharing and desktop sharing. This solution offers all that, as well as various meeting and chat features for team collaborations in a virtual setting. Similar to many products on the market.
  • Ease of use, little training needed.
  • Works well, no issues in use.
  • Easy to use collaboration features like chat.
  • Good utilization of screen real estate.
  • It does utilize a lot of pop-up screens to navigate to the actual window.
  • Depending on permissions, some popup features may have issues.
Generally easy to use which is great. However, its way of utilizing pop-up windows and application windows, can be an issue depending on user computer setup/permissions, etc. Also, moving around through the windows can be disorienting for some users. That aside, the app and features themselves, pretty easy to use and work well.
I have only utilized online support as the user features are very intuitive and reliable. Users are able to navigate the screens and features without issue. The service and product is reliable and have not had any issues outside of system conflicts or permissions issues with the loading of the application.
Gary Shouldis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've been a longtime RingCentral user, long before Meetings was launched. RingCentral is now a full-featured communication platform that we use both internally as well as externally with clients. It is currently being used across all departments, including sales, marketing and customer support. RingCentral Meetings allows us to host our phone and video meetings all in a single platform and app, which creates a more seamless communications platform as well as one less technology to manage and integrate.
  • Easy to use and works across platforms.
  • Dial in feature is great and has numbers for numerous countries.
  • Customer support is top notch, you can actually speak to someone if you have an issue.
  • The mobile app has a habit of logging you out without you knowing.
  • The invite feature should be clearer for first time users, we have had clients who needed extra support to get going for their first meeting.
  • Switching back and forth between the mobile and desktop apps is not very intuitive.
I would recommend RingCentral for any business that looking to make the jump to Voice over IP and also want business essentials like video meetings all in one app. RingCentral Meetings integrates very well with its other communication tools which makes it very easy for a business to manage their communications in a single platform. The only scenario I see where RingCentral Meetings not being a good fit is if a business will be using video meetings as a marketing tool where they need extra marketing features like lead form captures and notification emails to be sent out.
Support is always been great. I have been a RingCentral user for over 10 years and have only had to contact support a few times but they are always very helpful and the wait times are usually very short. Their software works very well so there will be little need to use support aside from the initial setup.
Score 4 out of 10
Vetted Review
Verified User
Review Source
We migrated to RingCentral 11 months ago. The phone system part is great. When we first started using RingCentral they used a white label version of Zoom. We use Zoom so this gave us more licenses. That said RingCentral has migrated to RingCentral Meetings and none of our team, including myself think it is very good. Zoom is much better. In our opinion.
  • Video conference.
  • Integrates with RingCentral.
  • Similar features to Zoom.
  • Missing many Zoom features.
  • Quality of sound and audio is an issue compared to Zoom.
  • Our clients prefer Zoom and often express concern when they get a RingCentral invite.
If you don't have access to Zoom it is better than nothing. It just needs more features. That said I think Zoom is like a verb and we have clients who just don't want to accept a RingCentral calendar invite. Our users prefer Zoom since it is so widely used.
By and large any time we have to deal with RingCentral for support it is a bad experience. Fortunately we work with a reseller who can assist us and has a special support number when needed. Their front line support staff is poorly trained and seems to be best at transferring you to another person who can not really assist after a long wait. They should really follow Apple or Zoom and set up a great call center with trained professionals.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use RingCentral Meetings throughout the whole bank. All of our committee meetings, board meetings, FDIC Exam meetings are hosted by [RingCentral] Meetings. We are solving remote meetings with [RingCentral] Meetings. It is very user friendly with easy screen sharing, camera and microphone capabilities, and file sharing. It has been very handy especially during the pandemic.
  • Screen sharing is wonderful in [RingCentral] Meetings. It makes presenting easy.
  • Being able to mute and turn off cameras when necessary is a nice feature too.
  • Switching from the computer to the cell phone when on the go is a nice benefit.
  • [RingCentral Meetings] is always coming out with new updates. Sometimes updates are too frequent.
  • Sometimes there is a lag when presenting especially when new updates just happened.
Screen sharing and file sharing are a key point in [RingCentral Meetings]. We can make anyone a presenter and pass the presenter role around to have efficient meetings. Easily sharing presenter roles and being able to file share really helps make our meetings to be more efficient and user friendly.
I have reached out to [RingCentral] a couple times for support when we first implemented it and they have always had answers.
Score 6 out of 10
Vetted Review
Verified User
Review Source
RingCentral Meetings is a versatile platform which enables me to host meetings with multiple people regardless of what device they're using to connect (either a computer, mobile device, even an old fashioned telephone is good enough). I also appreciate the newer annotation features like the whiteboard function to further enhance the meeting functionality. Moreover the screen-share function is extremely useful to help a troubleshoot a problem with another user's device.
  • Multi-device connectivity. Not all users have working microphones or video cameras installed on their device. RC Meetings allows users of all types to connect regardless what device they're using even if it's a standard old fashioned telephone line to dial into the meeting
  • Host capabilities to mute other users and control screen annotation
  • Invite function works great. It provides a quick easy way for users to join the meeting without much confusion
  • Screen share functionality is rather limited in capability. Screen takeover functions seem limited to desktop devices (view-only for mobile device users)
  • Interface feels a bit clunky. Workable for advanced technical users, but a bit confusing for older senior-level executives
  • Integration with existing RingCentral software. Jumping between RingCentral meetings and telephone feels wrong, they should be integrated into one application for the business user with a standalone application for non-subscribers who wish to join the meeting
RingCentral meetings is best suited to small businesses with multiple remote employees who need to teleconference as well as engineers wishing to provide technical support to their customers. RingCentral Meetings is less suited to small businesses consisting of a single employee, in which case the meetings application is only beneficial for conferencing with customers which may or may not happen frequently
Jon Shurtliff | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
RingCentral Meetings is used as the primary web meeting platform to provide face-to-face interaction while remote. The software has been implemented throughout the company and is integrated with the RingCentral phone system, which serves as the primary voice communication tool in the company. When COVID hit, the company turned to RingCentral Meetings in order to keep all of the business functions up and running. All meetings that previously were held in-person turned to RC Meetings.
  • Very easy to schedule and join meetings.
  • The software doesn't get in the way of the purpose, which is to collaborate and have open discussions.
  • Integrates with all other communication platforms in the company.
  • The RC Meeting splash screen is always up (at least on the Mac version) and can't be hidden, it gets in the way.
RC Meetings works very well as an alternative to any web conferencing solution, but in particular, it is a key piece to the complete unified communication platform—it simply completes the package of phone, chat, and collaboration tools that are a part of the RingCentral UCaaS solution. RingCentral Meetings literally saved the company when the pandemic hit and kept us in touch with all of our customers, vendors, and colleagues.
The support at RingCentral is amazing; they have never let me down!
Patrick Burns | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
RingCentral Meetings is used by Carousel as way to communicate peer to peer and to clients for video based meetings, messaging and conferencing needs. It is available across the organization as a reseller of RingCentral services. We have access to other platforms as well, but find that the RingCentral platform is a great fit that's easy to use.
  • Ease of use in scheduling and starting meetings.
  • Ease of use in recording meetings which isn't always the case with competitive platforms.
  • Great app for mobile purposes which makes a world of difference during travel.
  • An area of improvement that I see which could simply be how I have it set up is how it imports contacts and email addresses on the mobile app. It doesn't seem to easily pull from Active Directory and relies on contacts being in my phone when many times, I'm including someone in a meeting who isn't an actual contact on my phone.
It's well suited for all internal and external engagements.
I see their support across clients due to Carousel being a reseller. They have excellent resources and support their clients exceptionally well. Training is key and simplicity are two keys which RingCentral knocks out of the park. The quality is excellent and the reliability is superb.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use RingCentral to add functionality to our CRM. The two main things we use it for are: 1) phone numbers with texting capability for our sales reps, and 2). demo requests and video conferences. It's a great tool and it helps connect our team and the technology that we use.
  • CRM integration
  • Screen sharing
  • Overall video quality
  • Some of the features and functionality are not easy to find.
  • It gets a little pricey if you want more features.
  • After a meeting, it asks you to rate the meeting, which is kind of annoying every single time.
Ring central is a great tool for video conferences if you have a team larger than 10. If you have a small team, you can probably get by with a free tool like Google Hangouts or something similar. But when your groups get larger, Ring Central is very helpful as it simply works well without bugs.
Score 8 out of 10
Vetted Review
Verified User
Review Source
RingCentral is being used across the entire organization. It serves purposes related to meeting organization, remote and onsite virtual meetings, virtual interviews for remote candidates and remote managers, "instant messaging" between employees internally, file sharing, company phone, remote collaboration, screen sharing, etc. Its main value add is that it streamlines and connects remote and onsite workers and creates a centralized and reliable platform for everyone to use since over 1/3 of our workforce is remote.
  • Instant messaging features are pretty plentiful and user-friendly for the most part. It makes a quick question easier to do versus writing a long email, etc. It also adds a little fun to it with emojis and the different gif options if offers you.
  • Remote collaboration, like virtual interviews, are easy as well. You just add a RingCentral meeting to the body of the email or invite and you click or dial in on it and you are in. The code is readily available and visible as well.
  • The current concurrency for remote employees is only 100. After 100, no one else can log in and I think this is a downfall because if your company is large and has a large percentage of remote staff, we can't really leverage this tool fully so a patch update to respond to this would be ideal.
  • Some smaller detail-oriented items can leave something to be desired i.e. updating your status within the chat window is cumbersome and not very straightforward. Also, sometimes window sizing and positioning can be annoying as well.
It is well suited for large virtual meetings and interviews. The platform is easy to use, even for those that haven't used it before. It's good for collaboration as well when screen sharing or sharing documents is required and can really bring remote teams and workers together more so with the camera feature, etc. It's not well suited for remote meetings of 100 people or more cause we aren't able to include everyone all the time.
David Yates | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use RingCentral Meetings across our entire operation, both internally for contact between our remote-based staff and contract personnel, and externally with our clients. We find that using RingCentral Meetings is a quick and efficient way to get valuable "face-time" with one another to troubleshoot issues, advance projects, and keep in front of our clients.
  • Fast and easy to set up meetings, even with participants that are not an account holder in your organization.
  • High quality streams, both video and audio.
  • Reliable connectivity that is adaptable to hardware and bandwidth constraints.
  • Has all of the basic features needed for the typical meeting (whiteboard, screen sharing, chat, recording, etc.).
  • Ability to have webinar-style attendees (where they aren't known to each other or able to interact).
RingCentral Meetings is ideally suited to the multi-locational and remote worker organization that needs quick ad-hoc meetings. I find that it is often as easy to do a video meeting with field personnel as it is a phone call, and the results are generally more positive. Their great support for tablets and smartphones makes reaching staff a virtual given and gives our technicians the ability to see what is happening at a client site without being there. No longer do we have to ask the question of "What do the lights on the front of some devices look like?" when we can just ask them to point their camera at it for us in real-time.
Score 8 out of 10
Vetted Review
Verified User
Review Source
RIngCentral Meetings is our primary service for both internal and external web conference meetings. We employ it across our sales and delivery teams, as well as for recurring internal company meetings that include remote team members or people at across our three main offices. We use it both for content sharing, video conferencing, and sometimes just as an audio conference solution. It gives us one consistent tool to use for all our multi-endpoint real-time communication needs.
  • Easy to start a meeting with video or audio
  • Support lots of people connecting in to the meeting
  • Recordings are easy to start
  • Transferring ownership to another participant
  • Easy to create recurring meetings
  • It's easy to end up accidentally trying to run multiple meetings under the same account, which can cause churn and confusion for participants
  • Interacting with people outside the organization is sometimes hard because RingCentral Meetings requires them to download and install software - there's no plugin-free way to get in to the conference (other than just dialing in via audio)
  • A lot of our end users are repeatedly confused with how to select phone vs computer audio, so we end up losing time at the start of a meeting dealing with echoes on the line
  • There's only two roles in a meeting - Host and Guest. When we have large meetings with remote team members, it'd be useful to be able to manage subgroups of participants - i.e. Team Members vs Executives, to be able to control who gets muted or who gets dropped at different times in the call.
  • From time to time we encounter notifications of instability of the underlying internet connection, but then RingCentral isn't able to tell us if the issue was on our local network, intermediary sources, or their main service.
  • Because RingCentral Meetings is just a white label of Zoom, RingCentral's support for the platform is more limited than for their other services.
It's great for internal meetings and for when you need screen sharing and video visibility. It's not well suited for basic phone conferences, and can be tricky to use with participants outside your company.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used across the organization for internal and external meetings. Helps with collaboration. Since we already use RingCentral for VoIP, Meetings has been an easy transition for our users.
  • Collaboration: easy to setup and schedule a meeting. Easy to send out and accept invitations.
  • Can record meetings. We often have conference calls with external vendors/clients that we record to review later.
  • Integration: works well with Outlook and Google mail.
  • Screen share ability is useful if you don't have another program.
  • Participants don't need to have RingCentral accounts to join meetings, just meeting host.
  • Need a RingCentral account/number to host meetings.
  • Scheduling and managing meetings could be better. Users invited vs users accepted/joined.
  • Slow to load at times but reliable.
Well suited for: small groups with remote participants. Face to face required. Need to view the room/group. Screen shares.
Not ideal for large conference calls.
Justin Bongard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
It is being used by anyone in the organization that has a reason to need a meetings solution. There is no other tool that is used. We preinstall it on all computers and give anyone an account to it just in case they need it. It is being used to conduct phone only calls as well as meetings on a computer, and a hybrid meeting of the two. It is being used to show other employees how to use the tools for training. Sometimes the sessions are recorded so the trainer only needs to do the main training once. It is used to present slides to people outside of the company.
  • Very reliable. It never breaks on any of our devices
  • Call quality is always fine
  • Installation is quick for guests joining the meeting
  • It connects to Outlook and Google calendar so it's easy to add invites from within the applications.
  • It's just like many other zoom-based meeting tools. They are all based on this single technology that is just rebranded
  • Other zoom-based meeting tools might be cheaper or offer other things you might want
  • Nothing negative about this meeting tool. I really do like it and there is no reason to not use it since we get it free with our RingCentral phone accounts.
If you use RingCentral already like us, it's a no-brainer to use. I have seen no other reason to purchase any other meeting tool. If we didn't use RingCentral phones and got the meeting app free, I would still research other alternatives that might be a better price. As I mentioned, this app is based on "zoom" meetings, and so are many other options.