Item: Gainsight PX
Rating: 9
Author: Verified User

Overall Satisfaction with Gainsight PX

Use Cases and Deployment Scope

In our organization, We use Gainsight PX to launch in app engagements with in our products. We also use Gainsight PX to link to other resources we have internally for our customers.

Pros and Cons

Pros

Surveys and data on that
In app engagements
Flexibility

Cons

Can be challenging to find the right item in PX to adjust the engagement in the application

Usability

I gave Gainsight PX this usability rating because, in my experience, Gainsight PX is fairly easy to use and learn

Key Insights

Do you think Gainsight PX delivers good value for the price?

Yes

Are you happy with Gainsight PX's feature set?

Yes

Did Gainsight PX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight PX go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight PX again?

Yes

I think I am likely to recommend Gainsight PX to a colleague because, in my experience, Gainsight PX makes information and engagements easy for our customers to be right at their fingertips in the application.

Comments

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Gainsight PX