Product Analytics Software
These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.
Product Analytics Software TrustMap
TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close…
Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category…
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Mixpanel helps companies measure what matters, make decisions fast, and build better products through data. With self-serve product analytics solution, teams can analyze how and why people engage, convert, and retain—in real-time, across devices—to improve their user experience.Mixpanel…
Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience,…
LaunchDarkly provides a feature management platform that enables DevOps and Product teams to use feature flags at scale. This allows for greater collaboration among team members, and increased usability testing before full-scale feature deployment.
FullStory headquartered in Atlanta offers a heat map and session recording / replay application, presented as a digital experience analytics solution that provides on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging…
Woopra provides real-time customer analytics. It begins by tracking users across digital touch points (website, mobile app, help desk, marketing automation, etc.) and building a comprehensive behavioral profile for each user. These Customer Profiles are Woopra's building blocks, which…
Aptrinsic offers their customer engagement platform to software companies wanting to simultaneously build engagement with their applications and track customer engagement within their application, for segmenting or for finding elements in the application that work or that do not;…
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The…
UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboardingincrease feature usageaccelerate time-to-valueultimately…
Auryc in Los Altos offers their visual intelligence platform to help organizations create exceptional customer journeys and increase revenue.
Countly is a product analytics solution and innovation enabler that helps teams track product performance and customer journey and behavior across mobile, web, and desktop applications. Ensuring privacy by design, Countly helps the user to innovate and enhance products to provide…
Indicative is a cloud based, self service customer analytics platform that gives businesses the tools they need to improve acquisition, conversion and retention through meaningful insights.
UXCam promises a thorough qualitative analysis of your app - every session, every screen and every user. The vendor says key benefits and capabilities include: Use Session Analysis to test assumptions about your app’s most important features and pinpoint user experience issues right…
Scuba Analytics is a continuous intelligence platform that breaks down data silos, and allows teams to run no-code queries to get real-time insights about customer journey analytics. Scuba Analytics takes a behavioral process mining approach to discovering, monitoring and improving…
Mage is a tool that helps product developers use AI and their data to make predictions. Use cases might be predictions for churn prevention, product recommendations, customer lifetime value and forecasting sales.
CUX is a UX Automation tool that helps users to improve conversion, turn frustrated users into happy customers, and build market advantage thanks to pre-analyzing UX and finding the behavioral patterns. Quantifying UX, benchmarks and custom segmentation is offered to help boost a…
Interana headquartered in Redwood City provides their product customer journey analytics software.
Sherlock headquartered in San Francisco offers product analytics software suite.
Revuze is a cloud based product experience analytics software solution for development, marketing, and product management teams.
What is Product Analytics Software?
Product analytics software is used to measure and report how people interact with web and software applications, or other products. Use cases include product training and onboarding, customer feedback collection, and learning to understand customer retention and churn to guide product development.
Product analytics software’s monitoring capabilities are greater than heatmap and session recording tools. While they can collect clicks and views and generate reports from these, leading product tools also capture customer sentiment and produce more detailed customer journey information, as well as customer and behavioral segmentation.
Product Analytics Software Features & Capabilities
The following features are common in product analytics software. Many are distinct to this category of software, while some features overlap with related categories such as digital adoption or BI tools.
- Automated user interaction data capture
- Analyze data in real-time, or using historical data
- Individual or group user activity timeline
- Behavior based user segmentation
- User data based segmentation (e.g. job title, device, geography)
- Analytics linking customer behavior to KPIs
- Analytics linking customer behavior to churn
- Attribution, linking customer source to behavior & retention
- Non-linear customer journey analytics
- Touchpoint analytics (i.e. learn how touchpoints influence customer outcomes)
- Product engagement scoring (alternately customer engagement scoring)
- Data history retention
- Data export, or data warehouse integration
- Retention and churn reporting, churn rate calculation
- Graphical layout of product plan or roadmap
- Codeless interaction with data and analytics
- Data labeling, virtual events (i.e. perform analytics with virtual data, safely)
- Customer feedback collection
- Customer guidance, similar to that seen in digital adoption tools
Types of Product Analytics Software
Product Analytics tools can be obtained through vendors providing Customer Success and Customer Experience (CX) platforms and suites, like Gainsight or UserIQ, or that provide analytics along with interactive customer guidance and feedback collection (Pendo). For product teams and developers that want a strictly analytic package, there are focused solution (e.g. Heap, Amplitude). Finally, for products in the development phase or for low traffic applications, many leading vendors offer free forever plans (Heap, Woopra, Amplitude), that may also include customer support.
The following Product Analytics Software offer award-winning customer relationships, feature sets, and value for price. Learn more about our Best Of Awards methodology here.
Frequently Asked Questions
According to end-user feedback on TrustRadius, here are the most reviewed product analytics platforms (the products are ordered from most to least reviews):
- Google Analytics
- Adobe Analytics
- Quantum Metric
- Amplitude Analytics
Although, interested buyers should keep in mind that some tools may be better suited for either smaller or larger organizations, or different types of use cases. For more information on what reviewers from specific company sizes say about the tools above, check out the products’ profile pages on TrustRadius.
Some tools, like Google Analytics, offer a free version of the software. However, the free versions typically only provide basic functionality and do not include more advanced features.
Most vendors that offer paid tools do not disclose pricing information on their website, though buyers can request a quote from the vendor. Interested buyers can expect to pay anywhere from a few thousand dollars to upwards of multiple thousands of dollars annually, depending on the scope of the platform and number of licenses required.