Excellent Product with Great Customer Service; One of a Kind Recruiting Tool!
November 23, 2021

Excellent Product with Great Customer Service; One of a Kind Recruiting Tool!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gem

Gem is used for two primary purposes at Handshake. One is for sourcing candidates through email sequences and nurturing prospects for future roles. The other is for analytics - Gem Pipeline Analytics gives us insight into how our pipeline is performing including how fast we're hiring, what our conversion rates look like from stage to stage, and how many interviews are taking place.
  • Gem has excellent customer service. Their customer success team is available and incredibly supportive in onboarding new teammates to the tool.
  • Gem has friendly user interface.
  • Gem is one of a kind in showing conversion rates starting from outreach messaging.
  • Gem's dashboards feature is still a work in progress. It's not incredibly intuitive and there aren't many ways to visualize data.
  • There are often discrepancies between what's in the ATS and what's in Gem and it requires troubleshooting.
  • It would be great if Gem could integrate with data from other sources such as Linkedin Recruiter so we could see conversion rate data from there as well.
  • Our response rates have increased significantly year after year.
  • Our percentage of sourced hires has gone from 17% to 32@
  • We have seen stronger and more engaged candidates through email sequences than Linkedin Recruiter InMails.

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It is well suited for recruiting teams who are looking for a CRM where the scheduling of emails is intuitive, well structured, and if you're interested in the insights associated with the outreach. It's not as appropriate if you're invested heavily in your own ATS as your CRM because this will likely be duplicative work.