Greenhouse Reviews

I would recommend Greenhouse to any recruiter who works in a smaller company, especially tech companies. I think larger companies would need an ERP level ATS. Greenhouse is very easy to use as an applicant - it doesn't ask for redundant information and allows candidates to move through the process easily. It's very easy to set Greenhouse up for an organization and customize what information you need from a candidate. If you need a lot of reporting or have a huge recruiting team, I don't know if Greenhouse has the reporting capabilities necessary, but, I'm a fan of Greenhouse for the simple reason that it's easy for candidates to apply.

I find Greenhouse to be the perfect platform for rapidly growing small to mid-size companies. I have brought it to the last 2 high growth tech startups I have worked at. One firm grew from a couple hundred to about 700 in 2 years. The other grew from 60- 200 in about 2 years. Greenhouse was loved by the founders, employees, and hiring managers. The platform can scale with the organization rapidly and effectively. I am not sure how it would fare in a Fortune 500/1000 org because I have not used it there. But for any startup, small, medium, or large business, I know this is a good solution.

Support is good, but is all done over email or chat. They have a great online portal with tons of best practices and how-tos.

Greenhouse is great for startups and medium-sized companies. Works great when you have a recruiting team or without. It can be managed by hiring managers, which is helpful for small HR teams.

Great platform, I don't have any complaints. Does the job and provides clarity, organization, and transparency to our hiring process.

I have never needed to call Greenhouse for support. I am not the primary account holder, nor do I use Greenhouse enough to merit calling support. I delegate that responsibility to the Recruiting team. They have never mentioned any experience with Greenhouse technical support, either bad or good. I would assume that they would tell me if the support was poor.

If you've got a well-defined interviewing process, Greenhouse is great as helping you systemize that and enforce it through a robust set of tools. If your interview process is less structured or doesn't involve as much team-oriented interviewing, it might not be appropriate. Because Greenhouse charges based on your company's size, and not on the number of jobs filled, recruiter seats, or other units more directly related to the actual recruiting process, your pricing can get outsized relative to the value it generates for you pretty quickly.

Support can sometimes lag a few days, and usually is answered with stock knowledge base answers and we usually have to go two rounds of requests before getting to a clear answer to our questions.

Greenhouse has excellent customer service and support. They provide best practices to all areas in the recruitment process. The system's strongest feature is the scorecard system. It allows you to capture feedback in a quick and easy manner. Additionally the system integrates with many vendors which is a benefit to the user as all information is captured in one system.

They have 24 x 7 support on line. They are highly responsive and appreciate all inquiries.

Well suited for small to medium size companies. Because the reporting is a little clunky, I could see it could be a little challenging to work well for extremely large companies with 100s of roles across continents.

Great for tech-minded people because the UI looks very savvy and tech folks like modern-day UIs.

It was better when it was Live Chat. It's ok now. Our account manager is quick to respond. The support email queue is quick as well. I have no major complaints here.

Greenhouse is well suited for sourcing and hiring HQ and exempt employees, however Greenhouse isn't as relevant to hiring hourly non-exempt employees where a lighter touch and short hiring process is utilized. When hiring hourly employees it's often a 2 interview process, or 1 phone screen 1 in person interview process where progressing candidates through all of the interview stages is not needed.

I haven't actually needed to use support for Greenhouse which is a good sign. I have nothing negative to say abut Greenhouses support team, but also have nothing positive to say since I haven't needed them. I'm not entirely sure how helpful this is, but I don't have a relevant opinion.

Greenhouse is great for any mid-sized company that is looking for a simple software that all members of departments can use. The learning curve to start using Greenhouse is basically nonexistent - it's very simple to understand, easy to use, and has a great UX. The email reminders that go to interviewers as well are very appreciated.

I've never even had to speak to support because Greenhouse is so easy to access. I have accessed their help center though if I have the odd question, and it's very easy to navigate and understand. Nearly any question that you have or will have can be answered without having to speak to a support representative which is really nice and helpful.

Greenhouse is well suited if you have an organization where recruiting is a top priority and hiring top talent is the standard. Small to mid sized businesses will most likely be the perfect market.
Greenhouse is not well suited if you are an existing organization that has more than 1,000 employees.

Greenhouse has been responsive when there are support issues (which happen infrequently). There are a few issues with their calendar integration with Outlook that they have been working on to date but still have a few glitches.

Greenhouse is great for growing companies with a recruiting department that need to give visibility into the job search across various departments. I can see how this streamlines a recruiters day-to-day and helps keep them organized with follow-ups, scheduling, and feedback.

I have not had to work with Greenhouse support/experienced any issues with the system.

Greenhouse is great for recruiting, but also for sharing information across an organization and minimizing what goes to certain teams/departments. Our recruiters are able to see everything, which makes sense, but interviewers and anyone outside of HR cannot view sensitive information, such as salary, SSN, etc. I think it is extremely appropriate for any size organization because it sends email reminders and prevents busy recruiters and HR employees from hunting down interviewers with missing feedback.

It's better than Lanteria as an ATS, but it significantly lacks compared to other systems. Our users are somewhat computer savvy and almost all of them have trouble navigating the multiple menus and sub-menus. There are so many exceptions that our staff finds it extremely frustrating and confusing to use, even with regular training.

100% of my product suggestions have been ignored. They respond promptly, but they do not implement the much-needed changes I've requested. I get a constant "We'll talk to our dev team about this!" and nothing changes - ever.

Greenhouse is great for our needs at a company of over 3,000 people. We have 8 different departments that all use it for full-funnel interviewing and recruiting needs. I think it would still work for a smaller company because none of the software feels "enterprisey" but since I haven't used it at another company I'm not sure exactly where it would fall short or work for smaller companies.

I haven't had to call support or use many of their support docs myself but colleagues that I have talked to about this topic say that the support team is super helpful and the docs provide what is needed in order to solve all of your own problems with the software.

Well suited for medium-sized businesses with a high volume of roles actively recruited at one time but a smaller talent acquisition function. Has loads of functionality you wouldn't need in a smaller business but is missing some of the scale needed in a large enterprise.

Only email and can be frustrating. First level support often does not know the full picture, once escalated to more Senior Tech support, the answer always came quickly.

Greenhouse seems like a great option for just about any company. Even if your organization is very small, it can be difficult to maintain consistency across interviews and eliminate as much bias as possible. Greenhouse is wonderful for organizing applicant info, putting up jobs, managing referrals, and judging candidates post-interview in a fair way. The only thing I can think of is that Greenhouse isn't cheap, especially as you add more users, so perhaps organizations on a budget would look for alternatives.

It is a great tool that fulfills our needs to track hiring for the Technology stack. The overall process flow of looking at candidates, reading resumes and cover letters is great. I think some areas of improvement is the search functionality (in state vs out of state) and also if rating candidate page could be integrated better with the current process flow of the candidate vs two different links.

I think Greenhouse has the potential to be much more helpful for larger companies, since it is highly customizable. It can really make a difference in organizing recruiting efforts for a large company with various departments and multiple open positions at a time. For smaller companies where there may only be one or 2 openings at a time, the cost of the software may be a little too high to justify a good ROI, but if you are looking to scale, then this is the perfect tool to make sure that you are hiring the right candidates in a more timely manner.

Especially suited for mid-size or larger companies and agencies with an employee referral program. It makes it much easier for employees to add and track referrals without sending a dozen emails to HR.

Greenhouse is well suited in the following scenarios:

If your a growing company, Greenhouse is worth the investment. (Pricing is based upon headcount.) The interface in my opinion is very easy to use and you can easily train interviewers and hiring managers how to use key functions. Greenhouse provides a variety of materials including youtube videos on training.

If your looking for a solid ATS system, Greenhouse is the probably the best one around. I have been in recruiting for over 10 years and used a variety of ATS's but none have the superior functionality as Greenhouse does. I like the fact that greenhouse integrates well with Entelo and LinkedIn Recruiter/Talent. I am able to spend less time manually uploading data and more time with doing what I love: Sourcing!

Regardless of company size, I think Greenhouse can meet the needs of most companies. I do see many startups use it more but it is well suited for most. The automation of greenhouse, the customized reports, the exceptional support, and the fact that it is so easy to use, are the reasons we decided keep using Greenhouse.

I think Greenhouse is great for large corporate companies where hiring might not be a speedy process. For companies that have a sense of urgency and are doing large volume recruiting, Greenhouse is not the way to go. I feel that Greenhouse should not be pitching this product as a tool for companies that are less than 100 people. The price is not commensurate with the value.

Greenhouse is suited for an organization of 100+ where recruitment is going to be a heavy feature for the business going forward. It is intensive and teaching/learning will take some time but it is definitely the strongest ATS on the market. We've had great success using the software here at FanDuel.

Greenhouse is well suited for expanding companies over 200 employees who would like to not only track incoming candidates but also allow current employees to input references and track them as well. Greenhouse is best suited for companies that value user interface and ease of use in an ATS as the application is very mobile friendly and can easily be picked up and used.

Greenhouse can be a valuable tool for medium and large businesses that regularly fill open positions or are looking scale. Some small businesses may find the feature set to be cumbersome for their needs.

Larger companies that are constantly hiring or trying to hire a lot of people can greatly benefit from this. Smaller organizations where the hiring doesn't need to be so formalized or tracked probably don't need this software (but I don't work in recruiting so I can't say for sure on this point).