Review from a Sr Manager
March 28, 2023
Review from a Sr Manager
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Customer experience and call center
- Customer analytics
- insights
- reporting
- Omnichannel
- Increase customer sat
reducing agent time
it was seamless transition from on prem avaya to cloud
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes