Q: What are Genesys Cloud CX's top competitors?

NiCE CXone , Talkdesk Studio , and Five9 are common alternatives for Genesys Cloud CX.

Question 1

What is Genesys Cloud CX?

Accepted Answer

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Question 2

What are Genesys Cloud CX's top competitors?

Accepted Answer

NiCE CXone, Talkdesk Studio, and Five9 are common alternatives for Genesys Cloud CX.

Question 3

What is Genesys Cloud CX's best feature?

Accepted Answer

Reviewers rate Product Scalability highest, with a score of 8.9.

Question 4

Who uses Genesys Cloud CX?

Accepted Answer

The most common users of Genesys Cloud CX are from Enterprises (1,001+ employees).

Genesys Cloud CX Competitors and AlternativesFormerly Genesys Cloud

Most Commonly Comparedto Genesys Cloud CX

Genesys PureConnect (discontinued)

NiCE CXone

Sprinklr Service

Microsoft Dynamics 365

Amazon Connect

Genesys Multicloud CX (discontinued)

Verint Workforce Management

Zendesk Suite

Webex Contact Center

Avaya Contact Center