The Good, The Bad and the Ugly.
March 29, 2023

The Good, The Bad and the Ugly.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Cloud CX

We use Genesys Engage Cloud for our contact center solution. The solution has helped with our reporting efforts, both real-time and historical, and has allowed us to make effective forecasting decisions.
  • Real-time reporting.
  • Historical reporting.
  • IVR Design.
  • We are finding operational efficiencies.

Do you think Genesys Cloud CX delivers good value for the price?

Not sure

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

No

Did implementation of Genesys Cloud CX go as expected?

No

Would you buy Genesys Cloud CX again?

No

The application has allowed us to expand our reporting efforts for our contact center.

Genesys Cloud CX Feature Ratings

Validate callers
8
Outbound response
8
Call forwarding
5
Warm transfer
7
Call scripts
7
Call tracking
8
Inbound call routing
6
Recording
6
Quality management
6
Call analytics
5
Historical reporting
8
Live reporting
8
Customer surveys
6
Customer interaction analytics
7