The Good, The Bad and the Ugly.
March 29, 2023
The Good, The Bad and the Ugly.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We use Genesys Engage Cloud for our contact center solution. The solution has helped with our reporting efforts, both real-time and historical, and has allowed us to make effective forecasting decisions.
- Real-time reporting.
- Historical reporting.
- IVR Design.
- We are finding operational efficiencies.
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
No
Did implementation of Genesys Cloud CX go as expected?
No
Would you buy Genesys Cloud CX again?
No