Genesys Cloud CX Telephony & WEM
June 22, 2023
Genesys Cloud CX Telephony & WEM
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Genesys Cloud CX brings a complete suite of telephony and omnichannel solutions for DIRECTV. We use Genesys WEM to support our call center workforce management.
- Genesys Cloud CX provides configurable telephony infrastructure that provides agility and speed to market.
- Genesys Cloud CX can scale well leveraging AWS backend
- Genesys Cloud CX can improve its data interfaces for reporting
- Genesys WEM can improve by incorporating workflow and business rules engines
- We were able to deliver telephony migration from the current infrastructure within a matter of months, not years
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes