Fun Review!
June 21, 2023
Fun Review!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
At SSFCU, we use Genesys Cloud CX for all things communication with our membership. We use Genesys for outbound dialing, inbound call handling, email handling, Workforce Management, and more. The primary business problem that we address with Genesys is providing efficient and optimal communication with our membership.
- Workforce Management.
- Contact Center Operations.
- Inbound email handling functionality could be better.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes