Genesys Cloud CX Review.

Genesys Cloud is outright the best tool to tackle every omnichannel implementation. The way it can handle and integrate with everything, the performance, how easy it is to get going, how logical the tools are displayed, and how fast it is to deploy new solutions and fixes within the platform. It is great.

It is playing a role, not the biggest one, but it is starting to be more known and more useful by the customers, especially to provide their own customers with insights or guides, like using FAQs or similar ideas to that. It helps reduce the need of a real agent, therefore freeing up the queues more.

It completely changes the way everything works, for the better, of course. Especially coming from Engage, everything in Genesys Cloud is quicker, faster, easier, more reliable, easier to get going, easier to maintain, easier to give support to, and easier to do everything. The evolution was very good. It is good to work with.