Genesys Cloud CX inside NCRY
January 23, 2026
Genesys Cloud CX inside NCRY
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
As of now, we are mostly using voice support and starting with chat. Also, we are using parts with sentiment analysis, surveys, gamification and quality management. Gamification is great. Surveys are better than before. Sentiment is good but sentiment feedback has a lot of space for progress.
Pros
- Copilot
- A lot of options in the architect
- Great analytics workspace
Cons
- Sentiment analysis / sentiment feedback
- Much more listening to people on idea portal
- Less cost for features
- Only issue is that everything cost a lot
- Implementing suggested ideas and listening to consumers should happen more
We are still not using it too much but from my tastings in dev environment looks good
So for in the test environment looks really well. The only issue is pricing. I believe that we would go live with some AI if pricing is more affordable. AI ends up costing much more then live agent (located in Serbia)
I have been working only with Genesys with these kinds of features and it all looks good.
Do you think Genesys Cloud CX delivers good value for the price?
No
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes
Comments
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