Feel free to use Genesys Multicloud CX
June 15, 2022

Feel free to use Genesys Multicloud CX

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Genesys Multicloud CX

Genesys Multicloud CX is transforming the contact center industry by delivering innovation to us. It’s a leading platform for seamlessly integrating voice and digital channels and creating better business outcomes overall. We wanted a technology partner with a proven track record and strong after-sales support, who wouldn’t rely on us to provide all the thinking and thought leadership

Pros

  • personalized customer experience
  • uptodate technologie
  • easy enduser access

Cons

  • Documentation hard to read somehow
  • Look and feel with themes
  • Tablet App
  • Social networks integration
  • IA integrations
  • Machine learning

Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?

Yes

Are you happy with Genesys Multicloud CX (discontinued)'s feature set?

Yes

Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Genesys Multicloud CX (discontinued) go as expected?

Yes

Would you buy Genesys Multicloud CX (discontinued) again?

Yes

It is easy to deploy a service on Genesys Multicloud CX if there is not much personalization. It can be difficult to implement a complex strategy based only on tutorials

Genesys Multicloud CX (discontinued) Feature Ratings

Agent dashboard
8
Validate callers
3
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
5
Warm transfer
8
Predictive dialing
4
Interactive voice response
6
REST APIs
8
Call scripts
5
Call tracking
7
Multichannel integration
9
CRM software integration
8
Inbound call routing
9
Omnichannel inbound routing
5
Recording
9
Quality management
8
Call analytics
8
Historical reporting
9
Live reporting
7
Customer surveys
6
Customer interaction analytics
5

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