Item: Genesys Multicloud CX (discontinued)
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Genesys Multicloud CX is built intuitively built contact center solution keeping in mind customer first use cases focused on ease of use and smooth experience.

Pros and Cons

Multimedia integrations
Fast UI
Reusable modules

Logging
Multi component interaction session maps
Audio quality troubleshooting issues

Alternatives Considered

Avaya OneCloud CPaaS

Genesys Multicloud CX is intuitively designed with ease of building customer focused applications / solutions

Key Insights

Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?

Yes

Are you happy with Genesys Multicloud CX (discontinued)'s feature set?

Yes

Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Genesys Multicloud CX (discontinued) go as expected?

Would you buy Genesys Multicloud CX (discontinued) again?

Yes

Genesys Multicloud CX is a well-designed solution that seems more appropriate to segments within businesses as smaller groups that are confined to a few specific contact center locations and not for multi-national deployments

Genesys Multicloud CX solution

Modules Used

Overall Satisfaction with Genesys Multicloud CX