Item: Genesys Multicloud CX (discontinued)
Rating: 10
Author: Verified User

Overall Satisfaction with Genesys Multicloud CX (formerly Genesys Engage)

Use Cases and Deployment Scope

We are involved with the implementation and support of the entire Genesys Multicloud CX platform in a wide variety of companies, we have worked with Genesys Multicloud CX for a long time and we are convinced that it is the best platform to build a quality Contact Center, without problems and increasing its productivity in an impressive way.

Pros and Cons

Pros

An easy to manage platform.
Ease of use by employees.
Great integration and modules available.

Cons

More documentation on how to use.
It would be good a basic step by step to set up your basic laboratory.

Key Insights

Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?

Yes

Are you happy with Genesys Multicloud CX (discontinued)'s feature set?

Yes

Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Genesys Multicloud CX (discontinued) go as expected?

Yes

Would you buy Genesys Multicloud CX (discontinued) again?

Yes

Other Software Used

Windows Server, Red Hat Enterprise Linux (RHEL), CentOS Linux

Likelihood to Recommend

One of the great advantages of Genesys Multicloud CX is that it can be easily adapted to any organization, following the sizing manuals, it is capable of adapting from a small contact center to a multinational based in several countries, which is why I think that, in any situation, you can use engage in your company.

Genesys Multicloud CX (discontinued) Feature Ratings

Comments

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Genesys Multicloud CX is what you need for your Contact Center!