Genesys Multicloud CX is what you need for your Contact Center!
November 29, 2021
Genesys Multicloud CX is what you need for your Contact Center!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Multicloud CX (formerly Genesys Engage)
We are involved with the implementation and support of the entire Genesys Multicloud CX platform in a wide variety of companies, we have worked with Genesys Multicloud CX for a long time and we are convinced that it is the best platform to build a quality Contact Center, without problems and increasing its productivity in an impressive way.
- An easy to manage platform.
- Ease of use by employees.
- Great integration and modules available.
- More documentation on how to use.
- It would be good a basic step by step to set up your basic laboratory.
We have used Genesys Multicloud CX for a long time, and we have really always seen a growth of our contact center, always hand in hand with the new solutions that Genesys Multicloud CX brings us to be able to monitor our contact center or new ways on routing strategies or grouping of agents based on their different abilities.
Genesys Multicloud CX was a perfect solution that allowed us to integrate the components of our previous installation, so a total restructuring was not necessary, but a very pleasant transformation from one environment to another was achieved, on the other hand, integration is offered with other solutions including Genesys Cloud solutions.
Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys Multicloud CX (discontinued)'s feature set?
Yes
Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Genesys Multicloud CX (discontinued) go as expected?
Yes
Would you buy Genesys Multicloud CX (discontinued) again?
Yes