PureEngage is doing well
October 25, 2018
PureEngage is doing well
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureEngage
It is being used by whole organization at Cablevision Argentina S.A. We use the Genesys Engage product for the company call center, for voice and multimedias services. The company provides TV streaming services along all country locations. The company uses a Genesys partner to solve their technical issues.
- Genesys Engage is flexible and it can be customized for customer needs.
- Product support is good.
- It seems that product lifecycle is good
- Documentation has no standard. It seem documents are build by independent teams. Information is not delivered clearly
- UCS : Universal Contact Server . This product is bottleneck between Multimedia and Intelligent work Distribution and their interface to Database is very complicated to manage and maintain.
- GUI
Genesys products are more flexible for customization. On the other hand this capability is weak since customization has to be well documented and distributed.
- The future could be in omni channel and services with artificial intelligence.
- I haven't had enough information to respond.