Review from a re-seller of Genesys PureEngage
August 20, 2019

Review from a re-seller of Genesys PureEngage

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Genesys PureEngage

we use Genesys Engage to support our client base. We are a partner with Genesys and re-sell Genesys Engage.

Pros

  • An all-in-one product, not a piecemeal solution so all the same look and feel.
  • It's highly customizable to incorporate all of your business requirements.
  • Best omnichannel multi-modal platform in the industry.

Cons

  • I'd like to see an easier user interface.
I'm a re-seller of GPE and it's the #1 Contact Center software on the market. Most robust self-contained solution.
  • This question is better suited for a user, not a reseller sorry.
If you have complex routing needs and reporting - Genesys Engage is awesome.

Genesys Multicloud CX (discontinued) Feature Ratings

9.6
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
Not Rated
Call tracking
10
Multichannel integration
10
CRM software integration
5
9.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
7
Historical reporting
Not Rated
Live reporting
9
Customer surveys
Not Rated
Customer interaction analytics
7
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

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