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Genesys PureEngage Review
August 20, 2019

Genesys PureEngage Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys PureEngage

Don't use it within my company. I support & implement this technology.
  • It's reliable.
  • Good integration with other products.
  • Reporting.
  • Detect and alert upon application configuration.
  • Improve stat server capacity & reliability for huge deployments (many agents and objects).
Well suited for: SIP telephony, mail, chat.
Not perfect for under 100 users.

Genesys Multicloud CX (discontinued) Feature Ratings

8.7
Agent dashboard
9
Validate callers
Not Rated
Outbound response
8
Call forwarding
Not Rated
Click-to-call (CTC)
9
Warm transfer
Not Rated
Predictive dialing
9
Interactive voice response
8
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
9
CRM software integration
9
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated