We recommend Genesys PureEngage!
Updated April 22, 2020
We recommend Genesys PureEngage!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
Our customers use Genesys Engage in Japan for domestic users in the following industries: banking, insurance, credit company, power industry, computer software company, finance company, etc. They use Genesys Engage mainly for call centers, especially for inbound and outbound calls from their customers.
- Technical expertise.
- Support system.
- Product system is a little bit difficult to understand.
Avaya products also have almost the same function and our customer compared the similarity and difference of them, especially for costs, support level, sales performance especially in Japan, reputations, how Genesys products are stable in the long run, how fast their response to the inquiries and requests for support or fix patches. The customers chose Genesys Engage.
- Some customer might consider to use AI-based automatic call response system in the future.