Does what it's supposed to do very well.
November 12, 2012

Does what it's supposed to do very well.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Modules Used

  • User Management 360
  • Social Plug-Ins
  • Gamification
  • Social Analytics

Overall Satisfaction

Pros

  • The product does everything that it's supposed to do - and it does it very well.
  • If we ever have any issues, they escalate them immediately and resolve them.
  • The product is highly flexible. We can skin our integrations to make them look exactly as we want them to look. We are not stuck with a standard look-and-feel.
  • The Gigya APIs are very powerful. We are advanced users of the product and we really appreciate the power of the APIs in letting us build out exactly what we want.

Cons

  • Really nothing. Sometimes we wish it had some features that are very specific to our use case, but we understand that they are building a platform and not a custom tool. About 80% of features that we want are provided, and these deliver most of the value for us.
  • Hugely increased participation and video consumption. Gigya has helped us grow our user base by a phenomenal amount, and has really been a huge success.
  • Our goal is to get to the point where hundreds of thousands of users are actively participating and contributing original user-generated content. We are confident we will get there.
The product has done everything we hoped and more.
Great to work with.

Product Usage

5 - Development team.
  • Social Sign-on / account creation
  • Commenting - ability to leave comments on media content
  • Live Chat - enabling viewers of video events or press conferences / interviews etc. to discuss the even with each other in real time.
  • Gamification - This is new functionality from Gigya, and we have extended it a little. We use a sports metaphor so that all new users are "on-star freshmen" and progress through the ranks up to "Hall of Famer", based on the number of points they accrue for contributing content, sharing content commenting, etc. Eventually, these accrued points will be redeemable for real goods like clothes / tickets.
  • Recommendations - Participants can rate content by voting it up or down.

Evaluation and Selection

Implementation

There were a few minor challenges in the beginning, but it generally went well.
  • Implemented in-house

Training

  • Online training
We had multiple conference calls initially to get up and running. The developers had frequent status calls. But we generally didn't require much training. We have a large technical staff that didn't need much had-holding.

Configuration

We push the boundaries of the product by creating a very customized and seamless user experience. We are probably one of Gigya's most advanced product users. We use the APIs for everything rather than just using the out-of-the box product.

Support

Support is great. They usually resolve any issues within one hour. We have had two different account managers, and each of them has been great..

Usability

We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.

Reliability

I remember one outage only, and it was brief.

Integration

  • We are obviously integrated with a number of different social media platforms.
  • Yes. we just recently learned that Gigya offers a packaged integration to Omniture and, as an Omniture user, we would like to build out this integration. We will probably do this in the next couple of months.
Yes

Comments

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