Customer Data Platforms (CDP)
Customer Data Platform (CDP) Overview
What are Customer Data Platforms?
A Customer Data Platform (CDP) is a customer database from which complete, accurate customer profiles can be built. The profiles support segmentation and building targeted marketing campaigns. The CDP is primarily a data store and not a campaign execution tool. It contains technologies to collect data from customer touchpoints and share information gathered across marketing systems. This improves marketing interactions and customer relationships.
The defining characteristic of a CDP is that it gathers all available first-party customer data from CRMs, websites, email marketing, ads, and point of sale systems into a single place. Tag management systems are responsible for collecting some of this data, such as cookie and user behavior data. The resulting customer profiles can be enriched with additive data such as lifetime value to provide a unified view of all customers. Consolidated data can then be sent to marketing execution partners in real-time, via data connectors.
The CDP has some characteristics in common with Data Management Platforms (DMPs). DMPs are also marketing data stores but are narrower in focus. Though they sometimes handle first-party data (i.e. data a firm has collected about its own audience) DMPs are traditionally third-party data aggregators and consist of behavioral data purchased from publishers. They are concerned with high volume, top-of-the-funnel data. CDPs, on the other hand, are concerned with middle-of the funnel data and customer conversion.
Customer Data Platform Features & Capabilities
Customer data platforms provide the following feature sets:
Collect and reconcile data from a multitude of data sources
All customer touchpoints generate usable data
Cross-device, cross-platform customer journey tracking
Purchase history, browsing, shopping cart, and other data included
Create a centralized 360 view of customer profiles
Accessibility of customer data to marketing systems
Marketing-defined business rules
Profile enrichment with product data matching
Person identifier to unify data across-platforms
Audience segments, profiling for marketing campaigns
Marketing technology integrations (e.g. MAP, RTIM, email marketing, etc)
Predictive customer analytics for real-time interaction management
Pricing Information
CDPs are generally available on a monthly or annual subscription. Pricing is tiered to the number of monthly tracked users (MTUs) or the number of identifiable profiles. Additionally, some CDP vendors bundle their CDP with other modules for advertising and retargeting, real-time interaction management, or other marketing activities.
Customer Data Products
Arm Treasure Data
Arm Treasure Data manages customer data for global brands and Fortune 500 enterprises like Mattel, Subaru, Canon, LG and disruptive startups like Wish.com, Fivestars, and Zoom.
Evergage
Evergage’s cloud-based platform is designed to empower marketers to increase engagement conversions of website visitors and users through real-time personalization based on deep behavioral analytics...without the need for developers.
Listrak
Listrak, headquartered in Pennsylvania, offers a customer data and marketing platform for retailers that features email marketing with social network engagement, abandoned cart rescue, and in-store data / information retrieval. Listrak is retail-specific and helps create an integrated and persona...
Tealium AudienceStream
The Tealium AudienceStream™ solution offers segmentation and data enrichment capabilities to help users drive real-time marketing actions using their existing tools. AudienceStream helps unify fragmented omnichannel and cross-device marketing data to allow marketers to better leverage their custo...
Segment
Segment is an SF-based customer data platform that helps engineering teams at companies like Tradesy, TIME, Inc., Gap, Lending Tree, PayPal, and Fender, etc., achieve significant time and cost savings on their data infrastructure. The vendor says they also enable Product, BI, and Marketing teams ...
V12 Data
The V12 Data Platform (formerly called the Launchpad Marketing Cloud) is comprised of a collection of online and offline marketing solutions that is designed to manage existing customer relationships and identify new prospective customers by granting users access to The V12 Group Data Cloud. It c...
Blueshift
Blueshift Labs is a marketing automation software solution offered by Blueshift Labs. It tracks data for individuals, but does not have an attribution model.
BlueConic
BlueConic is a customer data platform that is designed to harness the data required to power the recognition of an individual at each interaction, and then synchronizes their intent across the marketing ecosystem.
FullContact Enrich API
FullContact provides APIs to support individuals, businesses, and developers in managing and enhancing their contact and customer data. The APIs can be used to provide social profiles in an app, improve contacts in address books, enrich CRM information, or create highly personalized marketing cam...
Ensighten Pulse
Ensighten Pulse is a customer data platform from Ensighten offering multi-channel data collection and the ability to create robust, "360-degree view" customer profiles.
Hull
Hull offers a customer data platform that promises to collect, transform, enrich, filter, search and segment customer data across various tools. It is a real-time rule and action engine that aims to provide SaaS and Ecommerce businesses with more control over their customer data. 1. CollectStore...
Radius
Radius offers predictive sales analytics and lead scoring, as well as a customer data platform It helps businesses gather insights, create customer segments, and deploy campaigns.
Lytics
Lytics is a customer data platform (CDP) from the company of the same name in Portland.
NGDATA Lily
NGDATA Lily CDP is a hadoop-based platform acquired by and supported by Belgian company NGDATA since original developer Outerthought's acquisition by that company.
RedPoint Customer Data Platform
The RedPoint Customer Data Platform (CDP) is the flagship product providing strong customer data integration capabilities, from RedPoint Global in Massachusetts.
Umbel
Umbel in Austin, Texas offers their eponymous customer data aggregation and management platform.
Signal
Signal (formerly BrightTag) offers a customer identity solution via its customer data platform for retailers and brands.
Zaius
Zaius is a a customer data platform, or as the vendor describes it, B2C CRM. It's designed to help B2C marketers grow revenue from their existing customer base using segmentation, personalization, marketing automation, and attribution tools.
SessionM
SessionM is a customer engagement platform that combines customer data management, loyalty program and offer management, and cross-channel campaign management (SMS, email, push, and in-app messages).
mParticle
The mParticle customer data platform supports data collection from a wide variety of sources and provides standardization, cleansing and deduping, and tags, as well as data enrichment via scoring, contextual or behavioral data, as well as segmentation and customer profile management.
QuickPivot
QuickPivot, headquartered in Boston, offers their customer data platform (CDP).
Lemnisk
Lemnisk is an intelligent Growth Marketing Platform for Financial Services Enterprises. Marketers in the BFSI industry use Lemnisk CDP to maximize customer engagements and conversions across channels. The key capabilities include: Algorithms focused on 'right user', 'right channel', 'right messa...