Overall Satisfaction with GiveSmart
While GiveSmart is obviously good at what it does, it is not designed for a small community non-profit. It offers an excessive amount of information that has no bearing on a small group like ours. I sought out one of your customers, the Chesapeake Bay Maritime Museum, to find a company to help us put on an online auction. Our events are always in-person, but that changed with the pandemic. My cochair Karen Starkey and I learned as much as we could in order to put on the auction, and it was a huge success, thank you! But it was extremely labor intensive for an organization that is unlikely to merge membership information.
- Has the right categories under "users" with an opportunity to edit.
- Compile statistics on practically minute-by-minute basis.
- Instant emails to the auction bidders....a few thought they were misleading.
- A variety of templates for communication. We didn't really use them, but appreciate them.
- As mentioned, I would love to see a GiveSmart version that helps "little" non-profits with event-planning and fundraising.
- Not clear the difference between a donor and a user....the event donors should be separate.
- There was no way to list an auction item that had two or more donors. There should be a way to enter info about additional donors so they are included in the right database.
- Because of the above, 175 emails went out after the auction, but were intended only for the winners....we might have goofed, but it wasn't clear.
- We were able to have a bank sponsor to underwrite the cost of the software.
- With that sponsorship, we exceeded our goal of $3,000 to $5,000.
- The technical support was great...very responsive and helpful. We could not have afforded the more extensive package, and we didn't miss it...I think!!
- We all learned a lot about the value of a company like GiveSmart....thank you for not treating us like a small customer.