A super valuable tool to our product and engineering teams
October 27, 2022

A super valuable tool to our product and engineering teams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glassbox

Helping the product/XD/Engineering team to reproduce complaint and bugs coming from our users and improve the overall digital experience to make it more smooth and intuitive. We can now gather all the data e need on different events happening on our website and prioritize what needs to be addressed first.

Pros

  • Performance analytics
  • Session replay
  • Integrations
  • Business insights

Cons

  • More intuitive dashboard
  • Site performance reports
  • Revenue points
  • Sessions
  • Anomaly reports
  • Product adoption increase
  • Optimization of site flows
  • Improving NPS
More customization options, product road map is aligned with the market needs and great customer success team. The system is clean and very easy to use which made the learning of the different abilities a lot easier and much more smooth

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

Great for analyzing the affect of digital events on revenue and very good visualization options - journey maps, sessions, out-of-the-box reports. The integrations are very useful too - we stream all data from our existing stack into Glassbox so every thing is in one system. Also, Glassbox is an amazing company. When we were looking for a way to understand our customers better, they were there to help us. They took the time to show us how we could use these insights to deliver our customers a better experience. What I really like about them is that they are very transparent and always willing to answer any questions that I had. I would highly recommend them if you're looking for a company that will work with you

Glassbox Feature Ratings

Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
AI-powered recommendations
10
Click analytics
10
Scroll maps
10
Conversion tracking
10
Goal tracking
10
Funnel Analysis
10
Session Recording and Replay
10
User Segmentation
10
Responsive Design for Web Access
10
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
10
Mobile App Analytics
10

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