Great tool for increasing customer satisfaction score
October 25, 2022
Great tool for increasing customer satisfaction score
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Glassbox
Glassbox has been a lifesaver for our company. We saw an increase in the number of phone calls to customer support and needed a tool that can help us reduce the number of calls by providing visibility into what is happening on the customer's end. Glassbox has helped us get ahead of any problems before they escalate, so we can minimize the amount of time spent on each call.
- Journey mapping
- Session replay
- Revenue reports
- Raw data scan on reports could be more intuitive
- Journey optimization
- Revenue points
- Reports and alerts
- Improving conversion by 10%
- Reducing resolution time by 30%
- Reducing number of calls by 50%
More intuitive, and the amount of data is really great. I loved the clean UI of the session replay.
Do you think Glassbox delivers good value for the price?
Yes
Are you happy with Glassbox's feature set?
Yes
Did Glassbox live up to sales and marketing promises?
Yes
Did implementation of Glassbox go as expected?
Yes
Would you buy Glassbox again?
Yes