Great tool for increasing customer satisfaction score
October 25, 2022

Great tool for increasing customer satisfaction score

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glassbox

Glassbox has been a lifesaver for our company. We saw an increase in the number of phone calls to customer support and needed a tool that can help us reduce the number of calls by providing visibility into what is happening on the customer's end. Glassbox has helped us get ahead of any problems before they escalate, so we can minimize the amount of time spent on each call.

Pros

  • Journey mapping
  • Session replay
  • Revenue reports

Cons

  • Raw data scan on reports could be more intuitive
  • Journey optimization
  • Revenue points
  • Reports and alerts
  • Improving conversion by 10%
  • Reducing resolution time by 30%
  • Reducing number of calls by 50%
More intuitive, and the amount of data is really great. I loved the clean UI of the session replay.

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

The recorded sessions help us identify struggles quickly and fix any problems before it becomes a complaint and reduce the number of calls our customers have to make by at least 50%. I would recommend this to anyone looking to improve their customer service and provide a a better workflow for internal teams

Glassbox Feature Ratings

Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
AI-powered recommendations
10
Click analytics
10
Scroll maps
10
Conversion tracking
10
Goal tracking
10
Funnel Analysis
10
Session Recording and Replay
10
User Segmentation
10
Responsive Design for Web Access
10
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
10
Mobile App Analytics
10

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