Item: Glip (discontinued)
Rating: 8
Author: Logan Wiser

Use Cases and Deployment Scope

We use Glip here at our company for in-office communications as well a few other things. We use the direct conversation features as well as the team features to communicate between different groups and as a company as a whole. Also we use the file storage, calendar, and task features fairly regularly.

Pros and Cons

Makes communication easy, either with teams or direct IM.
It's fun to use, especially the gif feature.

Support - if you don't have active phone account with RC, support is difficult to obtain.
Reliability - I have dealt with several cases where employees don't receive messages or don't receive them till much later.

Return on Investment

We have the free plan with a little over 30 users so it is a good investment.

Alternatives Considered

Slack

Very similar. I like UI a little better with Glip and it seems a little less messy to me, but overall they are very similar. I would recommend either to someone looking for a chat app. I would say Slack if you have less team communication and more direct convos with people.

Support Rating

We have a free account so I understand why we are not at the top of the list. But we have had issues before that took forever for them to get back to us. Once I had to make a Twitter account just to tweet at them about the issue and they finally got back to me. After several weeks. And the issue was something we just had to wait out for a few more days. Normally you have to submit a ticket through their support page and maybe they will get back to you and maybe not. We had one issue where the standard user on the iMac was getting popups every few minutes about installing a helper tool. The only way to fix this was to delete and reinstall Glip as an admin user. This was frustrating because it took time to do this for me as the IT person, and after reaching out to a few times, I was finally given an answer two years after I had asked about it! Finally some devs reach out to me on Glip and told me to just put the app in the user folder instead of the app folder which is managed by the admin account. They said it should be fixed now and I believe it is.

Key Insights

Do you think Glip (discontinued) delivers good value for the price?

Yes

Are you happy with Glip (discontinued)'s feature set?

Yes

Did Glip (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Glip (discontinued) go as expected?

Yes

Would you buy Glip (discontinued) again?

Yes

Likelihood to Recommend

I would recommend Glip to anyone who is looking for a chat app to use to be more productive at work. The versatility of teams and direct communication, there isn't really a limit on how you can use the app to fit your needs. I think if you only have 4 or 5 employees it might not be for you. If you are really small I would just recommend Gchat. But anything above 10 employees, I would say it's perfect. Very comparable to Slack.

Glip: A solid app that gets the job done.

Overall Satisfaction with Glip