PaperCut

Score9.3 out of 10

39 Reviews and Ratings

What is PaperCut?

PaperCut Software headquartered in Melbourne offers their suite of print and output management solutions including PaperCut NG as well as embedded software to supply hardware integration.

Categories & Use Cases

Output Management

Verified User

Administrator in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

Our district utilizes PaperCut as a way of tracking all end-user printing costs and quantities. This has streamlined our ability to bill back to specific programs based on exact usage - and to put limits on excessive printing from users who have gone over their allotment for a specified time period.

Pros

Exporting usage data
integrating with Google for use email syncing/scanning
Management of printer deployment
Door Badge integration for print deployment from any printer in the district
Easy update functionality within the software

Cons

Removing a deployed printer from PaperCut was quite the task when we had to do so recently - to setup as a standalone device for a remote location. Must use ROC tool to do so - do not just remove the application from the printer!

Return on Investment

Less IT time dedicated to printing issues, as it's the same interface and end-user experience across all Ricoh printers in our environment
External users/entities from the district can be appropriately billed back for their usage on our devices
Scan to folder destination settings located in one area - and not on each printer, individually.

Usability

Verified User

Manager in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

We use PaperCut within our organisation to control printing, consumable expenditure, and the environmental impact our usage has. Regular reporting to key stakeholders and ultimately holding our end users accountable is essential with how we operate. we encourage a paper free environment but recognise this isn't always possible. We demand minimal printing from our end users and use PaperCut to enforce it.

Pros

Printer Quota's
Monthly, weekly, daily, reporting
Integration with Active Directory

Cons

More customisation options (company branding)
cached agent upgrades
Scheduled system/server upgrades

Return on Investment

70% reduction in printing cost over 3 years
Greater compliance - tighter controls for end user printing
Greater reporting accuracy - stakeholder visability

Usability

Alternatives Considered

Xerox DocuPrint

Other Software Used

Microsoft Teams, SysAid, FortiClient

Verified User

Manager in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

PaperCut was installed as a centralised print management solution across Ricoh MFPs.
Enabling secure print release, user authentication linked to our security cards.
We can track usage by user and department, enforcing print rules, and supports cost recovery from 3rd parties that use our printers.
Ability to prevent sensitive documents from being left unattended. Key goal was to reduces paper waste and supports environmental initiatives. with the centralisation it has simplified device management across the printer fleet.

Pros

Printer Managment
Cost Control
Job Security
Sustainability

Cons

Printer screen customisation has some limitations
Cannot change a username after the account is created

Return on Investment

Reduction in paper usage due to prints only being printed when a user swipes in
Less overhead managing the printer environment, no need to manually update address for scan to email etc
One printer that is deployed to all users client computers making deployment really easy.

Usability

Alternatives Considered

Vasion Print

Other Software Used

RingEX, Freshservice, Zabbix

Verified User

Administrator in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

PaperCut is used for secure print release to reduce toner and paper waste, provide print mobility for users on Chromebooks and personal devices, and allow administrators to review user printing history for accountability and troubleshooting. We also use it for Ferpa and HIPPA requirements and unprocessed print jobs are purged after 24 hours.

Pros

Integrates well with Canon Copiers
The interface is easy to navigate
Software updates are generally a quick process

Cons

Support isn't great
Can be difficult to get fully configured
Some users complain it's a little sluggish (it's not a server issue)

Return on Investment

One central dashboard to monitor all of your devices, toner/ink levels can be monitored, etc.
It's easy to run ad hoc reports
It's compatible with almost any printer and modern copier

Usability

Other Software Used

Twingate, HPE Alletra, HPE Aruba Networking ClearPass Policy Manager, HPE Aruba Networking Switches

James Richard View profile

IT Helpdesk Technician in Information Technology at Smith College (1001-5000 employees employees)

Use Cases and Deployment Scope

We use PaperCut at our Higher ED institution for mobility print, web print, email-to-print, and the follow-me virtual queues. It replaced Pharos for us and was a great idea to. PaperCut has very few issues and usually the issues we do have resolve themselves.

Pros

Follow-me virtual queues
Web print for students.
Mobility print for personal computers on campus.

Cons

Better support (for us because we go through a printing company).
More streamlined user interface.

Most Important Features

Groups for users
Detailed info from the printers

Return on Investment

Cost effective
Better managing of costs to print.

Alternatives Considered

PrinterLogic

Other Software Used

TeamViewer