Skip to main content
TrustRadius
GLPI

GLPI

Overview

What is GLPI?

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

Read more

Learn from top reviewers

GLPI great ticketing solution

Rating: 10 out of 10
October 30, 2023
IncentivizedVetted ReviewVerified User
GLPI is our internal IT support and ticketing solution, we also use it as an inventory of computer equipment and applications. It is a flexible and powerful solution.
Continue reading
Víctor Carrión Hontoria
Administrator - Information Technology
Sysadmin
CARTIF
GLPI10 years of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing

GLPI Network Cloud

$23

Cloud
per IT agent/per month

Basic

$1,455

On Premise
for <10 IT agents; <500 IT assets

Standard

$4,365

On Premise
for <50 IT agents; < 5000 IT assets

Entry-level set up fee?

  • $1,200 per installation
    Optional
For the latest information on pricing, visithttps://glpi-project.org/subscriptions

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

Looking for GLPI demo? Try it on GLPI Network Cloud!

YouTube

Demo Glpi

YouTube

GLPI Apresentação inicial

YouTube

Creacion de ticket en GLPI 10. (interfaz estandar) Demo V2

YouTube

demo glpi install Win7 Serveur Plugins Agent sept 2016

YouTube

Demo GLPi

YouTube
View more demos
Return to navigation

Product Details

What is GLPI?

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

GLPI Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Self-service tools
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard

Change management Features

  • Supported: Change requests repository
  • Supported: Service-level management

Additional Features

  • Supported: Knowledge Base
  • Supported: Project Management
  • Supported: LDAP
  • Supported: Financial Management
  • Supported: Software & licences management
  • Supported: Kanban board
  • Supported: SSO

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk

GLPI Competitors

GLPI Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesGlobal

GLPI Downloadables

GLPI Customer Size Distribution

Consumers20%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users frequently recommend GLPi for several reasons. Firstly, they believe it is a recommended option for companies starting to integrate their technological part. This suggests that GLPi offers valuable features and capabilities for organizations looking to streamline their IT operations.

Secondly, users recommend using GLPi for help desk management and IT inventory management. This indicates that the software is effective in handling support tickets and keeping track of IT assets.

Lastly, users find GLPi excellent for asset management. This implies that the platform provides comprehensive tools for tracking and managing company resources.

Overall, GLPi comes highly recommended by users for its benefits in integrating technology, help desk management, IT inventory management, and asset management.

View all reviews
(1-1 of 1)

GLPI great ticketing solution

Rating: 10 out of 10
Incentivized
October 30, 2023
Use Cases and Deployment Scope
GLPI is our internal IT support and ticketing solution, we also use it as an inventory of computer equipment and applications. It is a flexible and powerful solution.
Pros
  • Tickering
  • Inventory
  • FAQ
Cons
  • Documentation
Likelihood to Recommend
GLPI is a good solution for most companies.
GLPI Feature Ratings
Incident and problem management (5)
92%
9.2
Organize and prioritize service tickets
100%
10.0
Expert directory
80%
8.0
Self-service tools
100%
10.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
80%
8.0
ITSM asset management (2)
95%
9.5
Configuration mangement
90%
9.0
Asset management dashboard
100%
10.0
Change management (2)
85%
8.5
Change requests repository
90%
9.0
Service-level management
80%
8.0
Return on Investment
  • Quick resolution of incidents
  • User satisfaction measurement
Alternatives Considered
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Other Software Used
Return to navigation