Easy, efficient, and cost-effective DD SaaS
Updated March 21, 2022

Easy, efficient, and cost-effective DD SaaS

Garreth Collard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoCardless

GoCardless is used as a direct debit service. Clients elect to pay this way. Only the Accounts staff is involved in this aspect of things therefore, it is not used by the entire organization. The problems it addresses revolve around being paid or not. We notice that when clients use this service, we tend to get paid on time. Most clients pay directly, and a smaller proportion use this service, probably equivalent to the amount that pay via credit card
  • Direct debit
  • Xero integration
  • Notifying clients of impending payments
  • Not clear to clients how to cancel a DD.
  • Hard to get hold of support.
  • Requires manual setup in Xero, i.e. not 100% straightforward.
  • Direct Debit
  • Xero integration
  • Low fees
  • Saved time chasing late invoices
  • Windcave (formerly Payment Express)
Gocardless had no integration or monthly fees. You only pay for what you use. Windcave has monthly fees (and a setup fee).

Do you think GoCardless delivers good value for the price?

Yes

Are you happy with GoCardless's feature set?

Yes

Did GoCardless live up to sales and marketing promises?

Yes

Did implementation of GoCardless go as expected?

Yes

Would you buy GoCardless again?

Yes

[GoCardless] is best in any scenario where you are looking for a cost-effective DD solution. It integrates well with Xero. [GoCardless] is not suitable for a roadside fruit stall or kids selling lemonade from their driveway.

Evaluating GoCardless and Competitors

  • Price
  • Product Usability
We needed something that would integrate with Xero at the right price point.

GoCardless Support

There is no phone support, email only, and the support is slow coming. The support staff often don't read your support query properly, so you waste time having to re-explain yourself. That is the only downside of this product.
ProsCons
Good followup
Problems get solved
No escalation required
Slow Resolution
Less knowledgeable
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Not available
No, unfortunately, there have been no exceptional support instances.

Using GoCardless

It has a good web dashboard, you can see who has paid, who hasn’t, when payments will be taken from client and when they will arrive in the bank account
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Familiar
None