Overall Satisfaction with GoldMine
- Easy to use
- Easy to configure and add new tabs and fields
- Easy to install and maintain
- Concurrent license structure allowing for multiple user accounts
- Great online community to help solve problems and exchange ideas
- Product looks dated
- Mobile integration has always had issues in working properly and syncing correctly
- Slows down depending on the amount of users using the system. Would not recommend the product for large businesses
- Easy for all users to view full contract history.
- Easy to create groups and filters that can be accessed and used by all users, this does save a lot of time.
The business has outgrown Goldmine and will need a better platform to integrate into various other systems and take advantage of Microsoft products which are largely used in the organisation. Forecasting, BI, and Marketing is also a major factor that will drive ROI. There are other CRM systems that are more mature that GoldMine (for Large Businesses)