Item: GoldMine CRM (discontinued)
Rating: 6
Author: Benny Luera

Overall Satisfaction with GoldMine

Use Cases and Deployment Scope

Goldmine is our company's CRM tool for tracking communications to customers and storing contact information for each person we work with at the organizations we support. We also use it to schedule individual task and calendar appointments. It does provide an easy way for every employee to be able to see communications other employees have had with customers.

Pros and Cons

Pros

Communication history for each contact
Easy to update contact information for each individual contact
Easy to look up and do a search for contacts

Cons

The opportunity tracking could be updated to make it automatically entered into history
Feature to allow you to make changes to customer status or primary contact option
Feature to allow better tracking of employee contact tree

Alternatives Considered

Zoho CRM

I have used Salesforce CRM, NetSuite CRM+ and Zoho CRM. I would say Goldmine is a much better tool than NetSuite, but the features of Salesforce and Zoho make it much better tool than Goldmine.

Other Software Used

NetSuite CRM++

Likelihood to Recommend

It is good for small organizations who primarily just want to be able to easily track communications and store contact information. It does not work very well if you have multiple sales people contacting the same customers as a way to easily track each opportunity each employee is working.

Comments

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GoldMine Ease of Use