GoldMine is inexpensive, accessible on mobile also.
GoldMine is used by our company to keep track of things. Using this software we can manage our customer relations in a very professional …
Starting at $65 per month per user
View PricingOverview
What is GoldMine CRM (discontinued)?
GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product…
Recent Reviews
Pricing
Cloud Based
$65
Cloud
per month per user
On-Premise - multi-user
$1,992
On Premise
one-time fee 3 shared users (includes 1 year of support)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goldmine.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $65 per month per user
Product Demos
How to track Customer Service activity with GoldMine CRM software
YouTube
Demonstration of GoldMine Web - How to access GoldMIne CRM via the Web and your Phone
YouTube
GoldMine Premium Edition Demo, Part 3 (Final)
YouTube
GoldMine Premium Edition Demo, Part 2
YouTube
GoldMine Premium Edition Demo, Part I
YouTube
Product Details
- About
- Integrations
- Tech Details
- FAQs
What is GoldMine CRM (discontinued)?
GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product was acquired by Ivanti, and currently is no longer available as a standalone application.
GoldMine CRM (discontinued) Integrations
GoldMine CRM (discontinued) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
Frequently Asked Questions
GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product was acquired by Ivanti, and currently is no longer available as a standalone application.
GoldMine CRM (discontinued) starts at $65.
Reviewers rate Support Rating highest, with a score of 7.8.
The most common users of GoldMine CRM (discontinued) are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(43)Attribute Ratings
Reviews
(1-14 of 14)Companies can't remove reviews or game the system. Here's why
October 04, 2022
GoldMine is inexpensive, accessible on mobile also.
Score 8 out of 10
Vetted Review
Verified User
- Its reports and forecasting are also phenomenal.
- Keeping contacts in one place and reduces the risk of loss of contact.
- Its email marketing feature also works very well.
- It is professional in the management of customer relations.
- Price should be reduced.
- Customer service necessitates being more responsive.
- Its dashboard is not so good.
November 09, 2021
GoldMine will make your life so much easier!
Score 10 out of 10
Vetted Review
Verified User
- Automatic calls/email alerts
- customer notes
- Keeping Track of Customer Orders
- Ease of Use
- Training for GoldMine or tutorial
- Ability to find duplicate leads automatically
May 30, 2021
Check this App out and catch a Goldmine!
- GoldMine is easy to set up and get running fast.
- Cost effective for all of the tools and resources you get.
- Very intuitive application that has an easy learning curve.
- Some of the customization could use more details.
- Some features are a bit harder to master and take extra attention.
- Training video links could be better.
- Organizing trouble tickets or "cases" in customer profiles. They are associated with the customer, so you can go into any customer record and click the cases tab and sort them by any of their columns.
- The dashboard is invaluable as a support technician. It allows me to find my trouble tickets and sort them by the date they were last updated, allowing me to continuously follow up on older ones as time goes on.
- The integration of companies, contacts, and cases is essential, as it allows our departments to access the same pools of information efficiently.
- GoldMine can get quite slow when you stuff it with thousands upon thousands of records, like we have.
- Navigation with the mouse is awful, more often than not if you try to scroll up and down a list of items within a company record instead of the list, moving it switches to another customer record.
- Integration with Outlook could be cleaner. A lot of times I have found myself having to refresh the GoldMine connection to attach emails.
April 24, 2020
Great product!
- Ease of use for all involved.
- Data was easy to export and report on.
- Adding and removing fields when something new came up was easy.
- The table structure could be made easier.
April 24, 2020
GoldMine Vault
- It can be used from simply basic to upgrading for more sophisticated clients.
- It is easy to use when compared to other CRM systems.
- Found to be reliable and customer support is generally prompt.
- Would like to see reminders done, set up in more priority system.
- Adding additional information such as personal document vault that the client can access.
- Add the edocusign feature somehow.
March 03, 2020
GoldMine - easy to use!
- History - All items related to each individual are easily accessible in one spot
- Succinct - All information pertaining to each student/client is available in one spot, or with very few clicks
- Updates - GoldMine can be set to update as often as needed, which is especially useful when information is being migrated from another system
- GoldMine itself can be a little hard to use if editing the information within the program is not enabled. This comes into play if the main information storage is another system that is migrated to GoldMine
- Third party apps or software can be complicated to be moved into GoldMine history. It is possible, but requires some upkeep and maintenance.
- GoldMine takes A LOT of expertise to set up. If set up incorrectly by a bad representative, then it can affect the overall usage of the program in significant ways. Make sure you ask the Goldmine rep several questions and get recommendations for the rep as well as the product.
January 10, 2020
Great Contact Dabase, even when you're on the road!
- Reminders for calling contacts.
- Remote access capabilities - staff can look back on notes before meeting.
- More modern design - looks a little aged.
- Easier API integration.
May 17, 2018
Goldmine Review
- Easy to edit. You can always edit any entry after the interaction which helps with accuracy and allows you to add as much detail as you could ever want.
- Integrates with outlook so all emails are logged automatically.
- You can set alarms and reminders easily.
- You can track all personal history or scheduled interactions easily with a calendar.
- The email integration slows down your email software.
- It crashes frequently.
- A person can easily forget to log a call with a customer.
- If you do not complete a scheduled interaction, it adds all them up so it can lead to someone being overwhelmed with scheduled interactions.
October 27, 2016
GoldMine Ease of Use
- Communication history for each contact
- Easy to update contact information for each individual contact
- Easy to look up and do a search for contacts
- The opportunity tracking could be updated to make it automatically entered into history
- Feature to allow you to make changes to customer status or primary contact option
- Feature to allow better tracking of employee contact tree
November 11, 2015
GoldMine Contact Management Review
- Easy to use
- Easy to configure and add new tabs and fields
- Easy to install and maintain
- Concurrent license structure allowing for multiple user accounts
- Great online community to help solve problems and exchange ideas
- Product looks dated
- Mobile integration has always had issues in working properly and syncing correctly
- Slows down depending on the amount of users using the system. Would not recommend the product for large businesses
Score 9 out of 10
Vetted Review
Verified User
- Flexibility to use different views of the data very easily and establish functional views by user or department requirement.
- Ability to categorize contacts by group(s) or actually have them in separate databases.
- As much or as little automation as you wish to implement.
- We implemented Goldmine ourselves after making sure the Server Operating System was configured appropriately.
- Better integration with other packages. Specifically for us better, more flexible integration with QuickBooks Premier, Also integration with HubSpot.
- Updated web import to allow use of GoldMine as primary CRM and not rely on marketing tool implementation which does not integrate, automatically update or populate Goldmine.
- While Client Server implementation is probably adequate, we prefer the Remote App and that could use some work.
- Integration with Ring Central when running Goldmine as a Remote App.
December 29, 2014
Novice GoldMine Review
Score 4 out of 10
Vetted Review
Verified User
- Customizable - can create new fields and tailor the experience to what you would like it to be (with a little experience, that is).
- Inexpensive - affordable for a small institution to use.
- Requires extensive on-campus support - while there is access to dedicated support-staff, for GoldMine to function well, you need staff both within the admission office as well as in IT to support it (rather than just relying on off-site support). Has it's advantages and disadvantages.
- Steep learning curve - to become proficient at getting GoldMine to do its "fancier" features, it requires a fair deal of learning. There is OK documentation on there in both in terms of official manuals as well as user-created resources.
- Clunky - requires a lot of hand-data entry (can use "third-party" tools like GoldBox but that also requires fairly advanced know-how to run successfully). Calling functionality is quirky; mass-emailing is buggy (does integrate with Constant Contact but only one-direction - can "download" data/feedback but not automatically upload email lists).
June 07, 2014
Reviewing GoldMine CRM as a user of over 10 years
Score 9 out of 10
Vetted Review
Verified User
- GoldMIne is great as a telesales sales tool since you can call and progress calls very quickly, we regularly are able to make 90+ calls per day since it is fast and in my view easy to use (it does need some training to get the most out of it)
- It still has its own integrated email system, although it works with MS Outlook, but this means everything can be in one place, surely what CRM is all about?
- Customising GoldMine is also in my view pretty straightforward and if you have ever used a CRM before, reasonably easy and quick to pick up.
- Of course, there are always areas that could be improved, in my view the Report generation tool, hasn't really changed in the last 10 years at least, whilst other CRM products have more powerful and easy to use and customise Reporting tools, although there are plenty of Reports to choose from
- The Database schema has stood the test of time but is quite restrictive in certain areas and what you can do with it
- Integration with other system unless you are a developer is not easy as there are only one or two areas to show/bring in information