Goldmine Review
May 17, 2018
Goldmine Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoldMine
It is used across the whole organization as a CRM. We log all customer calls and activities in the system. It allows anyone at the company to see the entire history of a customer and all interactions with the customer by tracking calls and emails.
- Easy to edit. You can always edit any entry after the interaction which helps with accuracy and allows you to add as much detail as you could ever want.
- Integrates with outlook so all emails are logged automatically.
- You can set alarms and reminders easily.
- You can track all personal history or scheduled interactions easily with a calendar.
- The email integration slows down your email software.
- It crashes frequently.
- A person can easily forget to log a call with a customer.
- If you do not complete a scheduled interaction, it adds all them up so it can lead to someone being overwhelmed with scheduled interactions.
- Positive return because it makes it easy to organize yourself and view history with a specific customer.
- The negative return comes with too much time spent searching and it crashes often.