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Great Contact Dabase, even when you're on the road!
January 10, 2020

Great Contact Dabase, even when you're on the road!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoldMine

GoldMine being used by several departments in our business from the development team who contact customers to our sales team who refer to GoldMind when going into a sale with a customer. It addresses our record keeping for liaising with customers. Our BDT team can log when they call, so they aren't annoying anyone!
  • Reminders for calling contacts.
  • Remote access capabilities - staff can look back on notes before meeting.
  • More modern design - looks a little aged.
  • Easier API integration.
  • Enables you to keep a good flow going with contacts without hassling them.
  • Calling from within GM helps speed up our end users making them more productive.
We didn't consider any other product. We have used GoldMine for nearly 20 years and recently upgraded to the latest version. The additions being offered, like mobile and web access we very tempting for us. Before GoldMine, we used in house Databases and spreadsheets that worked initially, but once you start to have a few thousand entries, you need something like this.
Their customer support is spot on! We never feel like we're being made to wait, and when we email, they respond and offer assistance very quickly. It's the same response I'd expect from an in-house IT team down the corridor. Some support teams you know you're talking to the first line support chap who probably doesn't know how to resolve your issue, and you have to wait until they give up and pass it, but GM support people seem very knowledgable

Do you think GoldMine CRM (discontinued) delivers good value for the price?

Yes

Are you happy with GoldMine CRM (discontinued)'s feature set?

Yes

Did GoldMine CRM (discontinued) live up to sales and marketing promises?

Yes

Did implementation of GoldMine CRM (discontinued) go as expected?

Yes

Would you buy GoldMine CRM (discontinued) again?

Yes

GoldMine is excellent for large scale contact record keeping. We have tens of thousands of records, and it handles this just fine. It has an SQL back end. It's well suited for call center agents who need reminders of who to call and when, plus what was said in the previous conversations. I would say it's less appropriate for project managing. Once our sale has moved from sales to installation, we use other applications for this.