Item: Google Cloud Contact Center AI
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use this as a form of communication between clients and employees. This helps us out by giving the clients a different way to reach out to us and gives us a chance to respond if we cannot answer a phone call.

Pros and Cons

Helping with communication
Works well with mobile phones
Improves our customer service

I have not had any issues with Google Cloud Contact Center AI.

Return on Investment

Greatly improved our customer service skills.
Has helped us improve our communication with others.
Helped us improve in areas such as tracking calls and recording.

Alternatives Considered

I have not used any others.

Key Insights

Do you think Google Cloud Contact Center AI delivers good value for the price?

Yes

Are you happy with Google Cloud Contact Center AI's feature set?

Yes

Did Google Cloud Contact Center AI live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Cloud Contact Center AI go as expected?

Yes

Would you buy Google Cloud Contact Center AI again?

Yes

Likelihood to Recommend

Google Cloud Contact Center AI is well suited to help with communication between parties. We have used it for communication between clients and employees, as well as communication between all employees. We have never had any issues with the system.

Ring! Ring! 5/5 Stars for this Phone System!

Overall Satisfaction with Google Cloud Contact Center AI