Lack of flexibility and sales support
April 06, 2022

Lack of flexibility and sales support

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

Business Plus

Overall Satisfaction with Google Workspace (formerly G Suite)

Utilized for management of corporate email addresses and file storage for many years. The quality of support and complexity of data migrations have been declining every year.
  • Industry standard tool for corporate email management.
  • Complete lack of sales team support.
  • Inability of the support team in solving simple issues.
  • Complex data migration system, to force clients to remain current users.
  • Lack of flexibility of the sales team, primarily created corporate delays.
Simpler onboarding and most used tool by SMEs

Do you think Google Workspace delivers good value for the price?

No

Are you happy with Google Workspace's feature set?

No

Did Google Workspace live up to sales and marketing promises?

No

Did implementation of Google Workspace go as expected?

No

Would you buy Google Workspace again?

No

Basic corporate needs, such as mail management for SMEs and or large enterprises are actually to get support for necessary customizations.