Overview
What is Trustpilot?
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).
Trustpilot is a trusted source for customer reviews
Trustpilot has its good days
Excellent feature set but too expensive for what it does beyond Google Reviews
Good for now. Very pricey.
Reviews can help (or hurt) your business
Pricing
What is Trustpilot?
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
Trustpilot's Customer Success Strategy for Driving Growth
TrustPilot Reviews Scraping
I check out Polytoria Trustpilot reviews...
Demo: Movable Ink's Integration with Trustpilot
Product Details
- About
- Tech Details
- FAQs
What is Trustpilot?
Trustpilot Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(36)Attribute Ratings
Reviews
(1-6 of 6)Consistently removing legitimate positive reviews for which I have proof of purchase. Stay away!
- Strong UI
- They removed 7 legitimate, positive reviews!
- There is zero recourse
- I have proofs of purchase and more showing each are customers.
TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.
Trustpilot is a trusted source for customer reviews
- Completing the review for the customer is a simple process which enables us to receive more feedback.
- The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
- The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
- They recently added a review verification process that requires the customer to go to their email account and click on the verification link for the review to be published. They rolled it out quickly. To their credit they did take the time to get our thoughts on the change. They are trying to make sure the reviews are verified and establish their brand as the trusted review source. However, the drop off in customers completing that last step will likely affect the number of reviews we are collecting.
- We've experienced some difficulties with the review widgets being cumbersome on mobile. You can sometimes get stuck scrolling in the widget on mobile and can't get out of it.
- I would love for the review widget that lives on the website to have a filter so customers can filter by product, by star rating, etc.
Trustpilot has its good days
- Search engine results.
- Generate graphics of reviews.
- Flagging reviews capability.
- Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
- Product reviews should be visible on search engines too.
- Review requests email templates are not the best.
- Their website UI allows for fluid visualizations and analysis of the review data.
- Their website widget integrates well with the website allowing us to display reviews dynamically.
- They have pretty advanced integrations with Google SERPs where you can actually have your TP review show up instead of your Google review, which can have benefits.
- Cost! In relation to Google, which is obviously free, it gets hard to justify the cost.
- More advanced customization or at least making it easier to customize the website integration widget.
- More specific features for my industry—cosmetic surgery–such as more integrations with health-based review portals. Maybe as a "health package" upgrade/addon.
Good for now. Very pricey.
- Trusted reviews from real people for potential clients to see.
- Helps me build authority.
- Pricing could really be cheaper for smaller companies that do not get so many reviews.
- Their emailing function could be better, for example, if a client unsubscribed from the mailing list but wanted me to send the review link again, Trustpilot wouldn't be able to do so.
Reviews can help (or hurt) your business
- The tool helps to collect reviews and feedback from customers.
- The reviews are recognized by Google and Bing as valid company reviews and are eligible for placement in search results.
- We can quickly gather data from our buyers to look for patterns we where we are excelling or falling short.
- It would be good to have more control over invalid reviews.
- It would be good if buyers were required to contact the company to express their concerns before doing it on the reviews sites because many times a negative impression is caused by a misunderstanding and other potential buyers are not helped by being exposed to this misinformation.
- Ideally, the data could be integrated into our website easier.