GoTo Resolve - Great Time Saver
August 10, 2022

GoTo Resolve - Great Time Saver

Bret Helms | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToAssist

Remote support for users in the greater Tri-Cities area!
  • Remote connectivity.
  • Remote control - quirky - could be better.
  • Time savings - we don't have to travel to support users.
Great tool.
We support 6 cities and 2 counties and not having to travel for support is a great benefit.
Great time saver!

Even better at 3:00 am when we don't have to go to one of the jails!
Other companies that we partner with use it as well!

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

Remote control on multiple occasions has been quirky. Loss of remote control and then it comes back for no apparent reason.