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LogMeIn Resolve

Score8.9 out of 10

258 Reviews and Ratings

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What is LogMeIn Resolve?

LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

Categories & Use Cases

Media

Screenshot of LogMeIn Resolve Device Quickview
Screenshot of LogMeIn Resolve - Devices
Screenshot of LogMeIn Resolve - Guided Agent Flow
Screenshot of LogMeIn Resolve MS Teams Ticketing
Screenshot of LogMeIn Resolve Support Session
Screenshot of LogMeIn Resolve Tickets Board
Screenshot of LogMeIn Resolve Slack Ticketing
Screenshot of Alerting – Manage Policies
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Screenshot of LogMeIn Resolve Device Quickview

Reviews

What users are saying about LogMeIn Resolve.
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Reliable and secure comprehensive IT support platform

Incentivized
Milind Jadhav
IT Associate in Information Technology at Origin Logistics Pvt Ltd (51-200 employees employees)

Use Cases and Deployment Scope

LogMeIn Resolve is being used in our organization for various purposes like helpdesk ticketing, remote support, remote monitoring, etc. It provides your IT team a comprehensive IT support platform, which offers them Helpdesk ticketing, remote monitoring and support in a single solution. It provides them faster and secure remote access to computer and mobiles and helps them resolve system related issues quickly.

Pros

  • It increases you IT team efficiency by allowing them to resolve end users system issues remotely
  • It offers you comprehensive IT support platform which includes helpdesk ticketing, remote support and remote monitoring.
  • It provides you faster and secure remote access to any computer or mobile irrespective of their OS

Cons

  • Little costly than other solutions
  • Lagging issue on slow internet

Return on Investment

  • It provide us comprehensive IT support platform which includes helpdesk ticketing, remote monitoring and support in one place
  • It helped us to resolve system related issues quickly
  • It improved our productivity

Usability

Alternatives Considered

AnyDesk

Other Software Used

Cisco AnyConnect, Cisco Duo, TeamViewer, FortiClient, Sophos Firewall

Resolve - great product that continues to mature

Incentivized
Aaron Ashcroft
Lead Tech in Information Technology at Continued Support LLC (1-10 employees employees)

Use Cases and Deployment Scope

We mainly use it for remote sessions, both unattended and attended. the terminal is very helpful as well as the services feature. We only use patching on a few customers; we already sell patching as part of our WatchGuard EPDR package. We are considering moving to Resolve as our premier patching service, but are waiting for further updates.

Pros

  • easy support sessions
  • best use of an ai chatbot in a program
  • wide view of details on a device without having to remote into it

Cons

  • session connectivity feels really slow at times
  • no option to kick an agent off a session or join a session without approval from agent (reset connection option from goto assist needs to be implemented)
  • pathching details is limited

Return on Investment

  • scripting has greately reduced downtime for customers
  • customers feel more comfortable with support sessions
  • not being able to reset a connection on an endpoint has been a big problem for us
  • the reporting tool needs serious work. i have a ticket open on an issue that has been in the works for months with no fix in sight

Usability

Other Software Used

Watchguard Endpoint Security, WatchGuard Network Security, Hornetsecurity VM Backup

Modern remote support platform

Incentivized
Rohit Waghulkar
IT Project Manager in Information Technology at Origin Logistics Pvt Ltd (51-200 employees employees)

Use Cases and Deployment Scope

We use LogMeIn Resolve for troubleshooting computers, laptops and mobile devices. It provide us IT ticketing, remote monitoring and remote support in single solution which helped us resolve system related problem instantly by taking remote access and even monitor all devices remotely. It provide us detailed reports on technician performance and enabled us to record all technician communications for future use.

Pros

  • It provide us single tool for IT ticketing, remote support and monitoring
  • It helped us record technicians communications for future use.
  • It helped us monitor devices remotely

Cons

  • pricing should be competitive
  • training is required for new users to use its features fully

Return on Investment

  • It boosts our productivity
  • It helped us record all communications for future use
  • It provide us cross-platform feature to support diverse devices like desktops, laptops, Mac books, chrome books, Android mobiles, etc.

Usability

Alternatives Considered

AnyDesk

Other Software Used

Cisco Duo, Cisco AnyConnect, SAP Cloud ERP, SAP HANA Cloud

One of the best Unified Endpoint Management solutions

Incentivized
Sushant Vardam
Assistant manager IT in Information Technology at Origin Logistics pvt Ltd (51-200 employees employees)

Use Cases and Deployment Scope

We use LogMeIn Resolve in our organization for various activities like remote support, ticketing, remote monitoring and management, etc. It is one of the best Unified Endpoint Management solutions that enables your IT and security team to monitor and manage all of your organization's end-user devices regardless of operating system and location.

Pros

  • It offers you a Unified Endpoint Management solution. It provides you with remote support, ticketing, remote monitoring, etc. in one place.
  • By allowing you to remotely diagnose and resolve system-related issues, it save your time and boosts productivity.
  • It supports various operating systems.

Cons

  • Pricing
  • Requires a stable internet connection

Return on Investment

  • It provides us Unified Endpoint Management solution. It offered us remote support, ticketing, remote monitoring, etc. in a single system.
  • It boosts our efficiency
  • It enabled our IT team to diagnose and resolve system-related issues faster

Usability

Alternatives Considered

AnyDesk

Other Software Used

JioMeet, FortiClient, Cisco Duo, SAP S/4HANA Cloud

The best all-in-one support system for our needs

Incentivized
Verified User
Technician in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

LogMeIn Resolve has been a solid tool for solving a lot of our day-to-day challenges within our financial services environment. We're able to quickly support users without putting our network security at risk, whether those users are working hybrid or remotely. I also appreciate the cross-platform capabilities for managing our Windows/Mac/iOS/Android environment. We're also looking to migrate our Help Desk platform to LogMeIn Resolve within the next few months, which will give us greater reporting and help to reduce any ticket sprawl.

Pros

  • Remote Assistance to devices using an unattended agent
  • Device performance monitoring through the unattended agent
  • Providing a robust Help Desk ticket system integrated with the Remote Assistance tools

Cons

  • The 'More' panel sometimes stays persistent during a session and doesn't properly close
  • The clipboard sync feature has to always be manually toggled on
  • Lots of feature advertisement popups that disrupt the support experience

Return on Investment

  • Saving us money by consolidating the number of platforms required to support our users
  • The unattended agent allows us to quickly start support sessions without requiring the user to download anything additional.
  • The built-in performance monitoring afforded by the unattended agent allows us to quickly diagnose and monitor device performance

Usability

Other Software Used

Microsoft 365 Business Premium, Microsoft Edge, Nitro Productivity Suite

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