LogMeIn Resolve

Score9 out of 10

263 Reviews and Ratings

What is LogMeIn Resolve?

LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

Categories & Use Cases

Media

Screenshot of LogMeIn Resolve Device Quickview

Screenshot of LogMeIn Resolve - Guided Agent Flow

Screenshot of LogMeIn Resolve MS Teams Ticketing

Screenshot of LogMeIn Resolve Support Session

Screenshot of LogMeIn Resolve Tickets Board

Screenshot of LogMeIn Resolve Slack Ticketing

Screenshot of Alerting – Manage Policies

Screenshot of File Manager – Drag and Drop

Screenshot of LogMeIn Resolve - Dashboard

Screenshot of Resolve - Windows Update Policy

Screenshot of Resolve - AI Session Notes

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Screenshot of LogMeIn Resolve Device Quickview

#1 most frequent

Professional, Scientific, and Technical Services

27.3%

3 installations of 11

#2 most frequent

Finance and Insurance

18.2%

2 installations of 11

#3 most frequent

Retail Trade

9.1%

1 installation of 11

Milind Jadhav

IT Associate in Information Technology at Origin Logistics Pvt Ltd (51-200 employees employees)

Use Cases and Deployment Scope

LogMeIn Resolve is being used in our organization for various purposes like helpdesk ticketing, remote support, remote monitoring, etc. It provides your IT team a comprehensive IT support platform, which offers them Helpdesk ticketing, remote monitoring and support in a single solution. It provides them faster and secure remote access to computer and mobiles and helps them resolve system related issues quickly.

Pros

It increases you IT team efficiency by allowing them to resolve end users system issues remotely
It offers you comprehensive IT support platform which includes helpdesk ticketing, remote support and remote monitoring.
It provides you faster and secure remote access to any computer or mobile irrespective of their OS

Cons

Little costly than other solutions
Lagging issue on slow internet

Return on Investment

It provide us comprehensive IT support platform which includes helpdesk ticketing, remote monitoring and support in one place
It helped us to resolve system related issues quickly
It improved our productivity

Usability

Alternatives Considered

AnyDesk

Other Software Used

Cisco AnyConnect, Cisco Duo, TeamViewer, FortiClient, Sophos Firewall

Aaron Ashcroft

Lead Tech in Information Technology at Continued Support LLC (1-10 employees employees)

Use Cases and Deployment Scope

We mainly use it for remote sessions, both unattended and attended. the terminal is very helpful as well as the services feature. We only use patching on a few customers; we already sell patching as part of our WatchGuard EPDR package. We are considering moving to Resolve as our premier patching service, but are waiting for further updates.

Pros

easy support sessions
best use of an ai chatbot in a program
wide view of details on a device without having to remote into it

Cons

session connectivity feels really slow at times
no option to kick an agent off a session or join a session without approval from agent (reset connection option from goto assist needs to be implemented)
pathching details is limited

Return on Investment

scripting has greately reduced downtime for customers
customers feel more comfortable with support sessions
not being able to reset a connection on an endpoint has been a big problem for us
the reporting tool needs serious work. i have a ticket open on an issue that has been in the works for months with no fix in sight

Usability

Other Software Used

Watchguard Endpoint Security, WatchGuard Network Security, Hornetsecurity VM Backup

Irvin Reyes View profile

LAN Support/PC Maintenance Technician in Information Technology at Bartlett Cocke General Contractor (201-500 employees employees)

Use Cases and Deployment Scope

We use LogMeIn Resolve as our main tool to remote into laptops and assist end users with daily issues across different construction jobsite In Texas. Force updates when certain computers get left behind. We also used LogMein Resolve to access Fortigate firewall and troubleshoot them when a jobsite has WiFi issue, network issue. This gives us the ability to help end user without having to drive to different locations without leaving the main office.

Pros

Telemetry information regarding each laptop
Remote tool to help end users
Ability to push updates

Cons

More integration with other IT tools
Ticket system
Trending Issues

Return on Investment

Consolidation tools
Agent productivity’s

Usability

Alternatives Considered

TeamViewer

rob estes

Consultant in Sales at Unitbroker (1-10 employees employees)

Use Cases and Deployment Scope

I use it to support my clients with IT service as well as educucation

Pros

Customers can show me what the problem is
I can fix customers computers when they are away
I can make changes and updates while they are away remotely.

Cons

The file transfer is a little clunky
sound can be a little challengeing
copy and paste gets a little clumsy
Multiple screens makes my head spin

Return on Investment

This product lets me do things I cannot do with any other product I know of
My clients love the service I provide
Your product reduces downtime and lost productivity

Usability

Alternatives Considered

GoTo Meeting and LogMeIn Pro by GoTo

Other Software Used

Microsoft 365, Dialpad Connect

Rohit Waghulkar

IT Project Manager in Information Technology at Origin Logistics Pvt Ltd (51-200 employees employees)

Use Cases and Deployment Scope

We use LogMeIn Resolve for troubleshooting computers, laptops and mobile devices. It provide us IT ticketing, remote monitoring and remote support in single solution which helped us resolve system related problem instantly by taking remote access and even monitor all devices remotely. It provide us detailed reports on technician performance and enabled us to record all technician communications for future use.

Pros

It provide us single tool for IT ticketing, remote support and monitoring
It helped us record technicians communications for future use.
It helped us monitor devices remotely

Cons

pricing should be competitive
training is required for new users to use its features fully

Return on Investment

It boosts our productivity
It helped us record all communications for future use
It provide us cross-platform feature to support diverse devices like desktops, laptops, Mac books, chrome books, Android mobiles, etc.