Item: Grammarly
Rating: 8
Author: Verified User

Overall Satisfaction with Grammarly

Use Cases and Deployment Scope

Individuals use Grammarly on their own accord across the entire organization. It's not used by the majority of team members, but a lot of us use it and recommend it to each other. There's a significant amount of written communication that happens internally and externally, and using Grammarly assists this communication. Grammarly is our first line of defense for spelling and grammar mistakes.

Pros and Cons

Pros

Learns commonly used phrases
Flags grammar errors
Picks up writing tone in larger messages
Tracks your writing habits

Cons

Browser extension logs out frequently / requires frequent sign-in
All or nothing editing--if you're writing something that's casual and doesn't need perfect grammar, you'll still see the red lines marking it as wrong.
Starts flagging grammatical errors before full sentences are written

Return on Investment

Confidence in written communication
Faster deployment of written documentation
Stronger and more positive tone in written communication

Support Rating

I have not found a need to reach out to the customer support team. The tool itself has never crashed or caused additional problems. I believe not needing to reach out to customer support is a positive indicator that their application works well!

Key Insights

Do you think Grammarly delivers good value for the price?

Yes

Are you happy with Grammarly's feature set?

Yes

Did Grammarly live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Grammarly go as expected?

I wasn't involved with the implementation phase

Would you buy Grammarly again?

Yes

Likelihood to Recommend

If you're already a strong writer and just want a backup check for small things here and there, Grammarly is a great tool. Having a solid understanding of sentence structure and spelling helps me understand why words or sentences get flagged and makes it easy to correct. If you need more robust support, it may not be enough, since you'd be missing context and not all of its suggestions make sense to accept.

Comments

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Good for already strong writers

Software Version