My business writings display a Stroke of Grammarly
March 24, 2020

My business writings display a Stroke of Grammarly

Charles A. Ratekin, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Grammarly

As a Customer Success Manager, I correspond regularly with my customers via email. My customer base is over 425, so over the course of a day, I will likely create or respond to 50+ emails. It is vital to my reputation and that of my company brand, that my words display a tone of professionalism and quality. Grammarly helps to ensure this goal is met by catching errors and suggesting improvements in my writing.
  • Spell checking & synonym suggestions (much better than MS Outlook).
  • Suggestions for clarity and simplification of sentences.
  • Punctuation corrections ( these are easy to miss when you write often and are in a rush).
  • Suggestions on improving the tone of the message.
  • When using the MS Outlook add-in, performance can be very slow on a PC with 8 GB of RAM and an I5 processor. So I keep a tab open in my browser to use the Grammarly web-app. I type my messages in there first, then copy the finished product over to MS Outlook. I do this at work only. At home, I have a PC with 16 GB of RAM and an I7 processor. I do not have these performance issues at home. Outside of these performance issues, I love the way Grammarly works.
  • I would love to see Grammarly work with Microsoft Teams. My office team works from home, so we communicate all day using Teams. We send quick messages back and forth all day, and I would love to have Grammarly catch my errors before I hit send.
  • Many customer & business colleagues have commented on the quality of my emails and written business documents.
  • Customers need to feel that they are working with a professional who cares about the details, including the quality of their emails.
  • When a business colleague asked how I manage to write so well, I tell them about Grammarly. Many then sign up for the service themselves.
Grammarly stands above the rest because:
1. It works with my MS Windows apps (MS Word, Outlook) and all my browsers (Chrome, Edge & Firefox).
2. It works with my IOS iPhone apps (MS Word, Outlook) and all my browsers (Safari, Chrome, Edge).
3. It works on my iPhone for texting as well.
I have been using Grammarly for about 5 years. The product has evolved over that time and has gotten better and better every year. They are obviously listening to their customers and building the product around their needs.

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Grammarly is well suited for all professional communications and for all notetaking. We use NetSuite to run our business and we log notes after every customer call. Grammarly ensures we leave clear, well-written notes for our professional colleagues. In these situations, it is always appropriate.