February 25, 2020
Score 6 out of 10
Overall Satisfaction with Grantmaker
We are a grant-making organization. We use Grantmaker to manage our grant records and processes. Our entire organization uses it, as do our applicant/grantee partners who apply for and receive grants. It is the system we use that enables the grant approval process as well as processes for payments, grant reports, and other grant-related records.
- It's easy to find grant records and related information.
- Excellent tool for managing and displaying processes.
- Technical support is weak. Bugs that are submitted are often not fixed and not even followed-up on.
- The technical documentation is extremely sparse.
I have an assigned rep who is very responsive and is able to answer any questions. Other than that, the technical support has been terrible. I often don't waste time documenting bugs because I know they likely won't get fixed or even followed-up on. Instead, I search for workarounds.
Do you think Fluxx Grantmaker delivers good value for the price?
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Did Fluxx Grantmaker live up to sales and marketing promises?
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