Grantmaker Review
February 25, 2020

Grantmaker Review

Brian Burgin | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Grantmaker

We are a grant-making organization. We use Grantmaker to manage our grant records and processes. Our entire organization uses it, as do our applicant/grantee partners who apply for and receive grants. It is the system we use that enables the grant approval process as well as processes for payments, grant reports, and other grant-related records.
  • It's easy to find grant records and related information.
  • Excellent tool for managing and displaying processes.
  • Technical support is weak. Bugs that are submitted are often not fixed and not even followed-up on.
  • The technical documentation is extremely sparse.
  • It's a reasonable price compared to similar products.
CyberGrants didn't have the advanced features we desired, such as the ability to configure and manage processes and graphing/data visualization.
I have an assigned rep who is very responsive and is able to answer any questions. Other than that, the technical support has been terrible. I often don't waste time documenting bugs because I know they likely won't get fixed or even followed-up on. Instead, I search for workarounds.

Do you think Grantmaker delivers good value for the price?

Yes

Are you happy with Grantmaker's feature set?

Yes

Did Grantmaker live up to sales and marketing promises?

No

Did implementation of Grantmaker go as expected?

No

Would you buy Grantmaker again?

Yes

Grantmaker is well suited for managing grant-making processes and records. It's not a very good tool for CRM. We are currently working with an outside vendor to design a module that will integrate with Grantmaker to help with CRM.